CHAPT 7

Question 1

is the process of bringing the goods produced or services rendered by the company to the ultimate consumer.

Answer 1

distribution

Question 2

refer to the pathways or routes through which goods or services flow from producers to consumers. It ensure that products reach the right customers efficiently and at the right time.

Answer 2

distribution channel

Question 3

what are the types of distribution channel

Answer 3

direct, indirect, hybrid channels

Question 4

Involves no intermediaries; the producer sells directly to the consumer. Example: Direct sales, door-to-door selling, factory outlets Involves intermediaries between the producer and the consumer

Answer 4

direct channels

Question 5

involves intermidiaries between the producer and the consumer

Answer 5

indirect channels

Question 6

combines direct and indirect channels

Answer 6

hybrid channels

Question 7

what are the types of distribution activities

Answer 7

order processing
packaging
warehousing
transportation
inventory control
customer service

Question 8

Regarded as the input to customer service satisfaction. It consist of receiving, recording, filling, and assembling of products for shipping

Answer 8

order processing

Question 9

an essential function to do in supply chain management. it shields products from breakages, helps in well organized distribution, and conveys messages about products to the customers

Answer 9

packaging

Question 10

is holding and preserving products from time of their productiona until their sale

Answer 10

storage

Question 11

is much broader concept that includes storage and other functions like assembling, breaking the volume, shipping based on need, arranging product for reshipping, logistics and so on.

Answer 11

warehousing

Question 12

the movement of goods, people, or services from one place or another using various models such as land, sea, air, or rail

Answer 12

transportation

Question 13

are those companies that offer transfortation facilities to other

Answer 13

carriers

Question 14

the processes and techniques used to manage and regulate the stock of goods in business, ensuring the right amount of inventory is avilable at the right time and place. it fpoccuses on minimizing costs while meeting customer demand and avoiding overstock or stockouts.

Answer 14

inventory control

Question 15

support and assistance provided by the business to its consumer before, during, and after purchasing its products or services. it directly impacts custromer satisfaction, loyalty, and overall business success.

Answer 15

customer services

Question 16

also known as middlemen, are very essential component of a
company’s distribution channel

Answer 16

intermidiaries

Question 17

TYPES OF DISTRIBUTION INTERMEDIRIES

Answer 17

agent or brokers
wholesalers
distributors
retailers

Question 18

These are individuals or companies that act as representatives for businesses. They help in connecting buyers and sellers or facilitate deals.

Answer 18

agents or brokers

Question 18

is a business or individual that purchases goods in bulk directly from manufacturers or distributors and resells them, usually in smaller quantities, to retailers, other businesses, or institutions.

Answer 18

wholesalers

Question 19

act as intermediaries in the supply chain, bridging the gap between producers and the final point of sale

Answer 19

WHOLESALERS

Question 20

is selling pf commodities to everyone either to a person or an organization but not to the final consumers of those goods.

Answer 20

wholesaling

Question 21

responsible for buying goods and services on behalf of a business or organization. They act as the organization’s representative in procurement activities.

Answer 21

purchasing agent

Question 22

a third-party intermediary that assists in making a transaction but does not take ownership of goods or directly negotiate purchases.

Answer 22

facilitating agent

Question 22

two types of agents or brokers

Answer 22

purchasing agent
facilitating agent

Question 22

Purchases goods from manufacturers or suppliers and sells them to retailers, businesses, or directly to consumers, often with exclusive rights in a region.

Answer 22

distributors

Question 23

A company that buys bulk electronics from manufacturers and sells them in large quantities to electronics retailers.

Answer 23

wholesaler

Question 24

A company that buys smartphones from a manufacturer and has exclusive rights to sell those smartphones to retail stores and even directly to businesses in a specific country or region. The _______ might also provide marketing support, warranty services, and product training to the retailers.

Answer 24

distributor

Question 25

is a business or individual that sells goods or services directly to end consumers for personal use. ______ typically buy goods from wholesalers, distributors, or manufacturers and sell them in smaller quantities, often in a physical store, online, or both. They are the final step in the supply chain before the product reaches the consumer.

Answer 25

retailers

Question 26

There are no intermediaries in this channel; the producer sells directly to the end consumer. Producer → Consumer

Answer 26

zero level channel

Question 26

levels of distribution channels

Answer 26

zero level channel one levelk channel two level channel three level channel

Question 27

Contains one selling intermediary, usually a retailer. Producer → Retailer → Consumer

Answer 27

one level channel

Question 28

This channel includes two intermediaries: wholesalers and retailers.Producer → Wholesaler → Retailer → Consumer

Answer 28

two level channel

Question 29

This channel involves agents or brokers in addition to wholesalers and retailers.Producer → Agent/Broker → Wholesaler → Retailer → Consumer

Answer 29

three level channel

Question 30

levels of distribution coverage

Answer 30

mass coverage selective coverage exclusive coverage

Question 31

Also known as intensive distribution. Products are made available through as many outlets as possible to maximize exposure and sales.

Answer 31

mass coverage

Question 32

government regulation and policies

Answer 32

fair trade and consumer protection distribution of regulated goods import and export regulations ecommerce and digital distribution

Question 32

Products are distributed through a limited number of carefully chosen outlets to maintain a balance between market coverage and bra ndcontrol.

Answer 32

selective coverage

Question 32

Products are distributed through a single or very few exclusive outlets in a specific geographic area

Answer 32

exclusive coverage

Question 33

Requires proper labeling, warranties, and after-sales service.

Answer 33

fair trade and consumer protection

Question 34

Requires licenses for distributors, wholesalers, and retailers dealing in FDA-regulated products.

Answer 34

distribution of regulated goods

Question 35

Requires proper documentation for importers and distributors of foreign goods.

Answer 35

import and export regulations

Question 36

Regulates the digital distribution of goods and services, including online marketplaces.

Answer 36

e commerce and digital distribution

Question 37

the process of sourcing and acquiring raw materials, components, or services required for production

Answer 37

procurement

Question 37

refers to managing the flow of physical goods and related information from initial souring to final consumption to satisfy customers at a profit.

Answer 37

supply chain management

Question 38

The main goal of supply chain management is to

Answer 38

design plan manage execute supply

Question 39

transforming raw materials into finished goods using labor, machinery, and processes

Answer 39

production and manufacturing

Question 40

monitoring and controlling stock levels to meet demand without overstocking or understocking

Answer 40

inventory management`

Question 41

sorting goods at various stages of the supply chain until they are needed for production or delivery

Answer 41

warehousing and storage

Question 42

fuctions of supply chain management

Answer 42

procurement production and manufacturing inventory management warehousing and storage transportation and logistics demand planning and forecasting order fulfillment customer relationship management reverse logistics

Question 43

managing the movement of goods across the supply chain from suppliers to customers

Answer 43

transportation and logistics

Question 44

anticipating customers demand to align supply chain activities with market needs

Answer 44

demand planning and forecasting

Question 45

managing processes from receiving customer orders to delivering the products

Answer 45

order fulfillment

Question 46

building and maintaining strong relationships with customers through service and support

Answer 46

customer relationship management

Question 46

Managing the return flow of goods from customers back to the company

Answer 46

reverse logistics