Chapter 00107 Flashcards
What is nonverbal communication?
Communication that does not use words.
What are 3 basic categories for nonverbal communication?
Grooming
Dress
Conditions of one’s personal environment
What is active listening?
The process that involves respecting others, listening to what is being said, and understanding what is being said.
What is body language?
A persons facial expression, physical posture, gestures, and use of space.
What is paraphrasing?
Expressing something heard or read using different words.
What are the 4 barriers to listening?
Emotion
Boredom
Distractions
Your ego
Besides your ability to give a speech or presentation what else is needed for speaking skills?
Ability to communicate effectively, one on one, to others on the job everyday.
What is an instructional document that contains information that the reader needs to know to carry out a task or a series of tasks?
Textbook
What is a guide that provides the codes and standards for certain areas of construction, such as electrical and building codes?
Code book
What are installation manuals for manufacturers for tools called?
Instruction manuals
What are legal documents that allow a task to be undertaken?
Permits
What is a written order by the owner of a project for the contractor to make a change in time, amount, or specifications called?
Change orders
What is a list of book chapters or sections, usually located at the front of the book?
Table of contents
What is the alphabetical list of topics, along with the page numbers where each topic appears called?
Index
What is an alphabetical list of terms and definitions?
Glossary
