Chapter 1

Question 1

efforts to manage people, such as by providing support and encouragement, recognizing contributions, developing employees skills, and empowering employees to solve problem

Answer 1

People-Related Activities

Question 2

Efforts to modify components of the organization, such as monitoring the environment to detect a need for change, proposing new tactics and strategies, encouraging others to think creatively, and taking risks to promote needed changes

Answer 2

Change-related activities

Question 3

Assigning tasks, explaining job responsibilities, task objectives, and performance expectations

Answer 3

Clarifying Roles

Question 4

checking on the progress and quality of the work; evaluating individual and unit performance

Answer 4

Monitoring operations

Question 5

determining how to us personnel and other resources to accomplish a task efficiently; determining how to schedule and coordinate activities efficiently

Answer 5

Short-term planning

Question 6

Checking with people before making decisions that affect them; encouraging participation in decision making; using the ideas and suggestions of others

Answer 6

Consulting

Question 7

Being considerate; showing sympathy and support when someone is upset or anxious; providing encouragement and support when a task is difficult or stressful

Answer 7

supporting

Question 8

Providing praise and recognition for effective performance, significant achievements, special contributions, and performance improvements

Answer 8

recognizing

Question 9

Providing coaching and advice; providing opportunities for skill development; helping people learn how to improve their skills

Answer 9

developing

Question 10

Allowing substantial responsibility and discretion in work activities; trusting people to solve problems and make decisions without getting approval first

Answer 10

empowering

Question 11

Presenting an appealing description of desirable outcomes that the unit can achieve; describing a proposed change with enthusiasm and conviction

Answer 11

envisioning change

Question 12

Taking personal risks and making sacrifices to encourage and promote desirable change in the organization

Answer 12

taking risks for change

Question 13

Challenging people to question their assumptions about the work and consider better ways of doing it

Answer 13

encouraging innovative thinking

Question 14

Analyzing information about events, trends, and changes in the external environment to identify threats and opportunities for the work unit

Answer 14

external monitoring

Question 15

how to improve subtle discrimination

Answer 15

Have employees work with someone who is different, which gives the employees a chance to educate themselves about the customs and values others hold.

Use the kind of behavior they expect employees to exhibit, including demonstrating respect for others.

Question negative stereotypes. When an employee makes an offensive comment, point out the damage it does, and ask the employee to avoid such remarks in the future.

Question 16

What are a manager’s activities?

Answer 16

task, people, change related activities (can also include sustainability & social media)

Question 17

setting goals and determining how to meet them

Answer 17

planning

Question 18

setting up the group, allocating resources, and assigning work to achieve goals

Answer 18

organizing

Question 19

identifying, hiring, and developing the necessary number and quality of employees

Answer 19

staffing

Question 20

influencing people to act or not to act in certain way

Answer 20

leading

Question 21

the management function of ensuring that work goes according to plan

Answer 21

controlling

Question 22

What are the functions of a supervisor?

Answer 22

planning, organizing, staffing, leading, and controlling

Question 23

a manager at the first level of management

Answer 23

supervisor

Question 24

a supervisor is “any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment.

Answer 24

The Taft-Hartley Act

Question 25

the “father of scientific management”; believed that in order to improve efficiency, it is important to consider the best way in which a job could be completed; by applying scientific knowledge to the study of production, it was feasible to maximize efficiency

Answer 25

Frederick W. Taylor (1856–1915)

Question 26

a French industrialist, is often regarded as the pioneer of administrative theory; the ideas that he generated relative to general management principles are still considered to be important among contemporary thinkers; he asserted that all managers have primary management functions to perform in organizations

Answer 26

Henri Fayol (1841–1925)

Question 27

the specialized knowledge and expertise used to carry out particular techniques or procedures.

Answer 27

technical skills

Question 28

are the skills required to work effectively with other people. These skills include the ability to communicate with, motivate, and understand people.

Answer 28

Human relation skills

Question 29

involve the ability to see the relationship of the parts to the whole and to one another; include recognizing how the department’s work helps the entire organization achieve its goals and how the work of various employees affects the performance of the department as a whole

Answer 29

conceptual skills

Question 30

involve the ability to analyze information and reach good decisions

Answer 30

decision-making skills

Question 31

what are the skills of a supervisor?

Answer 31

technical, human relations, conceptual, and decision-making skills

Question 32

a pioneering psychologist who is perhaps the best-known contributor of the people focus, recognized that people have different sets of needs that are met in a hierarchical pattern

Answer 32

Abraham Maslow (1908–1970)

Question 33

The most basic needs of any human being are:

Answer 33

Food/water - Safety needs include security of job, family, health, and property - love and belonging, including friendship, family, and intimate relationships - esteem needs, including self-esteem and confidence - self-actualization, which includes an attitude of acceptance, a lack of racial biases, and creativity

Question 34

Efforts to carry out critical management-related duties, such as planning, setting objectives for employees, and monitoring performance.

Answer 34

task-related activities

Question 35

Responsibilities of a supervisor

Answer 35

Recognize the talents of each subordinate. Share your vision of where the organization wants to go. Treat employees with dignity and respect. Conduct necessary meetings efficiently and ensure they accomplish their intended tasks. Keep your staff informed and up to date. Be accessible to those under your supervision. Conduct periodic evaluations of your group’s progress. Provide an opportunity for employees to evaluate you. Praise your staff for their accomplishments. Keep in touch with your industry. Be able to perform the duties of those you supervise. Keep a sense of humor. Be fair. Follow proper hiring practices. Know the law as it applies to your company and your job. Adhere to workplace safety rules and regulations. Keep accurate employee records. Avoid sexual harassment and discrimination based on gender, age, race, pregnancy, sexual orientation, or national origin. Know how to fire an employee without violating his or her rights.

Question 36

The practice of imposing penalties for failing to adequately carry out responsibilities and providing rewards for meeting responsibilities.

Answer 36

accountability

Question 37

what is power?

Answer 37

the ability to do certain things

Question 38

what is authority?

Answer 38

the right to do certain things

Question 39

A successful supervisor has what characteristics?

Answer 39

Positive attitude, loyal, fair, good communicator, able to delegate, want the job

Question 40

what kind of background does a person typically have when being promoted to a supervisor?

Answer 40

superior technical skills and may have seniority and demonstrate leadership potential