Chapter 1

Question 0

Did i get the job done using less resources than others did?

Measures how well or how productively resources are used.

Answer 0

Efficiency

Question 1

The planning, organizing, staffing, leading and controlling of human and other resources to achieve organization goals effectively and efficiently.

Answer 1

Management

Question 2

Did we get the job done?

Measures the appropriateness of goals chosen by the manager.

Answer 2

Effectiveness

Question 3

Manpower, material and Money

Answer 3

Resources (3M’s)

Question 4

How effectively and efficiently a manager uses resources to satisfy customers and reach organizational goals.

Answer 4

Organizational productivity (performance)

Question 5

What do managers do?

Answer 5

Managers get things done by using other people

Question 6

Figure out what resources are needed and how you will use them.

Answer 6

Organizing

Question 7

Looking at the people you have and the people you need.

Make the employee match the job

Answer 7

Staffing

Question 8

Deals with the process of getting people to do the things we need them to do in order to reach our goals.

Answer 8

Leading

Question 9

Evaluate and adjust

Answer 9

Control

Question 10

Ability to interact with other people to get them to do what you need them to do.

Answer 10

Human skills (people skills)

Question 11

Specific skills and tasks required to perform a particular type of job

Answer 11

Technical Skills

Question 12

Analyze and diagnose a situation. Evaluating and understanding how things are going, right or wrong

Answer 12

Conceptual skills

Question 13

Fixing what’s wrong

Answer 13

Design Skills

Question 14

Figurehead, leader and liaison

Answer 14

Interpersonal Roles

Question 15

Representative of the organization. Bill Gates, Steve Jobs, Jack Welch CEO, any manager or you

Answer 15

Figurehead

Question 16

Go between. French, meaning “link.” Understands the language between two different groups to connect groups.

Answer 16

Liaison

Question 17

Monitor, Disseminator, Spokesperson

Answer 17

Informational Roles

Question 18

Watch and gather info. Bring information in needed by some part of the organization.

Answer 18

Monitor

Question 19

Send information out to areas that need it

Answer 19

Disseminator

Question 20

Sends info out to the community

Answer 20

Spokesperson

Question 21

Entrepreneurs, disturbance handler, resource allocator, negotiator

Answer 21

Delusional Roles

Question 22

Looks for new ideas and decides whether to pursue.

Answer 22

Entrepreneur

Question 23

In conflict between others, decides who is right , who is wrong

Answer 23

Disturbance Handler

Question 24

Decides how to use manpower, material, and money.

Answer 24

Resource Allocation

Question 25

Deciding what am I willing to give up to get what I need

Answer 25

Negotiator

Question 26

Science of studying individuals (people), groups (of people), and organization and their behavior.

Answer 26

Organizational Behavior

Question 27

What does Organizational Behavior assumes?

Answer 27

Behavior is not random