Chapter 1

Question 1

Are the ultimate foundations of organizational performance

Answer 1

People and their talents

Question 2

Is the collective brainpower or shared knowledge of a workplace that can be used to create value

Answer 2

Intellectual capital

Question 2

Intellectual capital equation

Answer 2

Commitment x competency

Question 3

Is a critical asset to employers and adds to the intellectual capital of an organization

Answer 3

Knowledge Worker’s Mind

Question 3

Is a person’s ability to use technology to stay informed

Answer 3

Tech IQ

Question 4

Occurs when firms shift jobs from one country to another

Answer 4

Job migration

Question 4

The worldwide interdependence of resource flows , product markets, and business competition that characterize our economy

Answer 4

Globalization

Question 5

Code of moral principles that set standards of conduct of what is “good” and “right” in one’s behavior

Answer 5

Ethics

Question 6

Reflects differences with respect to gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness

Answer 6

Workforce diversity

Question 7

Three types of workers in an organization:

Answer 7

1. Permanent full-time workers
2. Temporary part-time workers
3. Freelance or contract workers

Question 7

How does diversity bias occur in the workplace?

Answer 7

1. Prejudice
2. Discrimination
3. Glass ceiling effect

Question 7

People change jobs more often, and many work on independent contracts

Answer 7

Free-agent economy

Question 8

Ability to understands oneself, exercise initiative, accept responsibility, and learn from experience

Answer 8

Self-management

Question 8

Provide useful goods and/or services that return value to society and satisfy customer needs

Answer 8

Organization

Question 8

A collection of people working together to achieve a common purpose

Answer 8

Organization

Question 9

What are resource inputs?

Answer 9

People, money, materials, technology, information

Question 9

What includes the transformation process?

Answer 9

Work activities turn resources into outputs

Question 10

What are product outputs?

Answer 10

Finished goods and services

Question 11

How is value created?

Answer 11

When an organization’s operation adds value to the original cost of resource inputs

Question 11

Is a very important notion for organizations

Answer 11

Value creation

Question 12

When value creation occurs, what can an organization gain?

Answer 12

Businesses earn a profit; Nonprofit organizations add wealth to society

Question 12

Three O’s of Organizational Performance

Answer 12

1. Productivity
2. Performance effectiveness
3. Performance efficiency

Question 13

In an organizational performance, what is productivity?

Answer 13

An overall measure of the quality of work of performance with resource utilization taken into account

Question 13

T or F: People are not ‘costs to be controlled’

Answer 13

True

Question 14

In an organizational performance, what is performance effectiveness?

Answer 14

An output measure of task or goal accomplishment

Question 14

In an organizational performance, what is performance efficiency?

Answer 14

An input measure of the resource costs associated with a goal or accomplishment

Question 14

T or F: High-performing organizations does not treat people as valuable strategic assets

Answer 14

False

Question 15

What are the different levels of management?

Answer 15

2. Board of directors 2. Top management 3. Middle managers 4. Team leaders

Question 15

T or F: The people who managers help are the ones whose tasks represent the real work of the organization

Answer 15

True

Question 16

Are responsible for performance of an organization as a whole or for one of its major parts

Answer 16

Top managers

Question 17

They make sure the organization is run right

Answer 17

Board of directors

Question 18

Oversee large departments or divisions

Answer 18

Middle managers