chapter 1 Flashcards
(13 cards)
Question: What is Six Sigma primarily focused on?
Options:
A. Increasing production speed.
B. Defining and reducing process variation.
C. Improving marketing strategies.
D. Developing new product designs.
Correct Answer: B
What is the foundation of decision-making in Six Sigma?
Options:
A. Intuition and experience.
B. Measurement and metrics.
C. Leadership and clout.
D. Marketing and communication.
Correct Answer: B
What is the foundation of decision-making in Six Sigma?
Options:
A. Intuition and experience.
B. Measurement and metrics.
C. Leadership and clout.
D. Marketing and communication.
Correct Answer: B
How does Six Sigma complement intuition in decision-making?
Options:
A. By replacing intuition with statistics.
B. By validating assumptions with tools and data.
C. By eliminating the need for experienced leadership.
D. By focusing solely on intuition-based decisions.
Correct Answer: A
What is a major disadvantage of launching ideas into beta without using Six Sigma methodology?
Options:
A. It eliminates opportunities for innovation.
B.It ensures customer satisfaction is guaranteed.
C. It increases unintended consequences and financial risk.
D. It reduces the need for rigorous analysis.
Correct Answer: C
How many defects per million opportunities does a Six Sigma process allow?
Options:
A. 3.4 defects.
B. 233 defects.
C. 11,976 defects.
D. 35.41 defects.
Correct Answer: A
What does Six Sigma (6σ) represent as a methodology?
Options:
A. A customer satisfaction guide.
B. A statistical representation of product defects.
C. A vast library of tools and knowledge for process improvement.
D. A certification for quality assurance.
Correct Answer: C
Why do organizations target Six Sigma processes?
Options:
A. To completely eliminate customer dissatisfaction.
B. To minimize costs and maximize customer satisfaction.
C. To achieve rapid process implementation.
D. To reduce the need for statistical analysis.
Correct Answer: B
What is the primary difference between lower Sigma levels (e.g., One or Two Sigma) and higher Sigma levels (e.g., Six Sigma)?
Options:
A. Lower Sigma levels have fewer defects but higher costs.
B. Higher Sigma levels have fewer defects and lower associated costs.
C. Lower Sigma levels focus only on customer satisfaction.
D. Higher Sigma levels eliminate all errors completely.
Correct Answer: B
What happens to the profitability of a process at very low sigma levels?
Options:
A. It becomes highly profitable.
B. It is unlikely to be profitable.
C. It remains constant regardless of sigma level.
D. It has no impact on profitability.
Correct Answer: B
Question: What does DPMO (Defects Per Million Opportunities) represent in Six Sigma?
Options:
A. The number of defects per 100 opportunities.
B. The number of defects per million products.
C. The number of defects expected per million opportunities for a defect to occur.
D. The number of customers impacted by defects in a million trials.
Correct Answer: C
Question: What does the term “Yield” represent in Six Sigma?
Options:
A. The percentage of defective products or services.
B. The number of opportunities for defects in a process.
C. The percentage of products or services produced correctly without defects.
D. The total cost saved by eliminating defects.
Correct Answer: C
Question: What does the Sigma Level indicate in Six Sigma?
Options:
A. The cost of defects in a process.
B. The number of opportunities for errors in a process.
C. How well a process performs compared to ideal quality standards.
D. The percentage of defective products in a process.
Correct Answer: C
