CHAPTER 1

Question 1

Management

Answer 1

In modern administrative terminology: the process of directing and controlling people and things so that organizational objectives can be accomplished

Question 2

Supervision

Answer 2

the act of overseeing people, an activity that takes place at all levels in an organization, except at the work level

Question 3

Why are management and supervisory principles important?

Answer 3

They are crucial at the first level where the productive capacity of an enterprise is directly controlled.

Question 4

What is the role of the first-level supervisor in an organization?

Answer 4

The first-level supervisor’s job is a key position in any organization

Question 5

Why are first-level supervisors important in law enforcement agencies?

Answer 5

Because of the great need for teamwork.

On them rests most of the responsibility for providing the cohesive force that welds the workforce into a well-functioning, smoothly operating unit.

Question 6

People are responsible for production.

Answer 6

Supervisors are responsible for people.

Question 7

What do people prefer when it comes to leadership?

Answer 7

People like to be led by those whom they respect and in whom they have confidence.

Question 8

What is the first step in gaining confidence and respect from subordinates?

Answer 8

The first step is taken when supervisors exemplify by their personal conduct that which they demand from their subordinates.

Question 9

True or False: Personal conduct of supervisors does not influence their ability to gain respect.

Answer 9

False

Question 10

The supervisor will realize, as David Lieberman explains, that morale cannot be achieved through incentive or policy. They can influence it, however.

Answer 10

The supervisor should provide subordinates with performance feedback that will give them a sense of their worth within the organization.

Question 11

What is the source of real authority?

Answer 11

Real authority stems from the spirit of cooperation, respect, and confidence that supervisors gain from subordinates.

This highlights the importance of interpersonal relationships in leadership.

Question 12

What role do supervisors play in an organization?

Answer 12

Supervisors represent management’s interests to the workers and workers’ interests to the management.

Question 13

How do supervisors act between workers and higher authority?

Answer 13

Supervisors serve as a buffer, absorbing heat from above without passing it along to their subordinates.

Question 14

What type of behavior from a supervisor can impact subordinates’ perceptions of the organization?

Answer 14

Any unjust, inconsistent, and unfriendly behavior

it will be interpreted by the subordinates as a reflection of the attitude of the organization.

Question 15

What should supervisors avoid doing regarding information sharing?

Answer 15

Supervisors should avoid filtering information to subordinates or superiors on the presumption that it will make them happy or unhappy.

Question 16

It is vital to always keep superiors informed so that their decisions may be based on complete information, not on

Answer 16

partial data that have been taken out of context.

Question 17

What should be done when in doubt about the amount of detail to convey?

Answer 17

Convey too much rather than too little

Question 18

What should the very best supervisors actively work to replace?

Answer 18

Rumors with factual information

Question 19

Why is it important for supervisors to replace rumors?

Answer 19

To avoid disrupting efficient and effective operations

Question 20

What is the overall goal of delivering factual information in police services?

Answer 20

Professional delivery of police services to the public

Question 21

What is the primary requirement for supervisors regarding technical skills?

Answer 21

Supervisors should have a good working knowledge of the principal aspects of the job for which they are responsible

Supervisors do not need to be highly skilled in every technical aspect to be effective.

Question 22

True or False: Supervisors must become highly skilled in all technical aspects of their job.

Answer 22

False

It would impose an impossible burden on them.

Question 23

Fill in the blank: Supervisors need not become highly skilled in every technical aspect of the job they supervise to be _______.

Answer 23

[effective]

Effectiveness does not require exhaustive technical skills.

Question 24

The physical scientist

Answer 24

has given law enforcement a vast source of technical data that have contributed to the advancement of scientific criminal investigation

Question 25

If supervisors delegate well,

Answer 25

they will conserve time for carrying out the primary duty of supervising rather than performing routine operational activities.

Question 26

Successful supervisors will understand the legal ramifications of the office;

Answer 26

obligations, liabilities, and responsibilities for the acts of their subordinates under the law; and the restrictions under which they operate.

Question 27

The Volcker Commission emphasized

Answer 27

the importance of understanding informal organizations in “The Report of the National Commission on the Public Service.”

Question 28

An effective supervisor should be familiar with these groups as well as their leaders

Answer 28

because these groups have influence in the department.

Question 29

A successful supervisor is able to deal effectively with both

Answer 29

the formal and the informal organization.

Question 30

Planner

Answer 30

Supervisors must be experts in planning operational activities and using different methods. ## Footnote must be capable of inspecting work systems, conducting studies, analyzing data, and developing mature recommendations for constructive changes

Question 31

Personnel Officer

Answer 31

Supervisory officers should strive to assign subordinates as scientifically as possible to the positions for which they are best suited and to the places and at the times where and when they are most needed. | happy workers are usually productive ones ## Footnote Employee-centered supervisors obtain better results than production-centered ones

Question 32

Trainer

Answer 32

The best supervisors develop their abilities to train employees to be efficient, effective producers who gain satisfaction from their work. ## Footnote To be effective, must gain knowledge/understanding of the learning process, the effects of individual differences, and psychological factors involved in teaching.

Question 33

Coach

Answer 33

an integral part of supervisors’ responsibilities.

Question 34

Coaching Process

Answer 34

knowledge, skills, and abilities are enhanced guidance and direction to officers in a way that allows learning and development to happen. When this happens, performance is improved.

Question 35

More and Miller state that “supervisors who work with employees as coaches

Answer 35

create a working environment that increases employee competence, greater fulfillment, greater contribution to the organization, and exposes officers to what can really be meaningful work"

Question 36

Counselor

Answer 36

supervisory practice of actively listening and responding to employees’ complaints, grievances, and problems.

Question 37

When a supervisor is required to address work-related performance deficiencies.

Answer 37

The counseling goal is to improve performance. ## Footnote counseling is an important skill that all supervisors must develop

Question 38

Controller

Answer 38

A supervisor must learn how to control subordinates properly. Must make proper follow-ups to determine that rules and regulations have been followed and orders properly executed.

Question 39

Decision Maker and Communicator

Answer 39

A primary function of the supervisor is decision-making, which often helps shape policy for the organization. If a decision is indicated, supervisors must not vacillate. A bad decision is sometimes better than none at all.

Question 40

Decision Maker and Communicator

Answer 40

When it affects others, it should be communicated to them clearly and simply to prevent misunderstandings and resistance. | resistance will be reduced if the need for the change is explained.

Question 41

Decision Maker and Communicator

Answer 41

Timing of a communication that affects employees and selection of the location where it takes place are important if the change is to have the greatest acceptance. ## Footnote Subordinates often resent a supervisor’s bad manner in giving an order more than the bad order itself.

Question 42

Leader

Answer 42

A major responsibility of every supervisor is to provide leadership for their subordinates. To become good leaders, supervisors must possess the traits of honorableness, courageousness, and vitality.

Question 43

Leader

Answer 43

Supervisors have an inherent responsibility to motivate their subordinates by giving them positive incentives that will encourage them to achieve and maintain a high level of efficiency.

Question 44

Transition from Officer to Supervisor

Answer 44

1. a challenging time 2. responsible for the actions of those who work for you 3. represent management’s position to your employees 4. support your employees when they’re right and discipline them when they’re wrong 5. Investigating citizen complaints 6. Your mindset is very important 7. balance both employee and organizational needs 8. organizational needs must come first ## Footnote The most effective supervisors show concern for the public, their employees, and their organizations.

Question 45

Guidelines for the Transition from Officer to Supervisor

Answer 45

1. Educate yourself for your new position 2. Look, listen, and learn about your new work environment 3. Show a genuine interest in and concern for your employees 4. Communicate regularly with your employees 5. Lead by example 6. Support management’s policies and decisions 7. Ask for guidance and direction when you need it 8. Treat people fairly and with respect 9. Do the right thing 10. Enjoy the benefits the position brings

Question 46

What should you do to educate yourself for your new position?

Answer 46

Review the job description and performance evaluation factors ## Footnote Understanding expectations is crucial for effective supervision.

Question 47

What is important to do when learning about your new work environment?

Answer 47

Review personnel files, productivity, morale, and get to know fellow supervisors ## Footnote Familiarity with your team helps in effective management.

Question 48

How can you show genuine interest in your employees?

Answer 48

Meet with them, listen to grievances, and involve them in problem solving ## Footnote Building rapport fosters a positive work environment.

Question 49

What is a key aspect of communicating with your employees?

Answer 49

Keep them informed and meet individually at least twice a month ## Footnote Regular communication helps address issues promptly.

Question 50

What does it mean to lead by example?

Answer 50

Be a positive role model and take charge when necessary ## Footnote Employees are influenced by actions more than words.

Question 51

What is expected of you regarding management's policies and decisions?

Answer 51

Support management as part of the team and avoid blaming higher management ## Footnote Supporting the team strengthens overall organizational cohesion.

Question 52

What should you do if you need guidance as a new supervisor?

Answer 52

Ask your boss or fellow supervisors for help ## Footnote Seeking help is a sign of strength, not weakness.

Question 53

How should you treat people in your supervisory role?

Answer 53

Treat people fairly and with respect ## Footnote Fair treatment builds trust and respect in the workplace.

Question 54

What does 'do the right thing' entail in a supervisory position?

Answer 54

Be honest, ethical, and avoid favoritism ## Footnote Upholding integrity is essential for effective leadership.

Question 55

What are some benefits of the supervisory position?

Answer 55

Challenge, prestige, different assignments, and monetary rewards ## Footnote Embracing these benefits can enhance job satisfaction.