chapter 1

Question 1

management

Answer 1

the process of working with and through others to effectively achieve organisational objectives by efficiently using limited resources in the changing environment.

Question 2

process

Answer 2

primary functions or activities that management performs to get things done,

Question 3

effectiveness

Answer 3

doing the right task, completing activities and achieving goals.

Question 4

efficiency

Answer 4

doing the task correctly and with the minimum cost

Question 5

characteristics of management

Answer 5

1. management is a goal oriented process
2. management is all pervasive
3. management is multidimensional
4. management is a continuous process
5. management is a group activity
   6, management is a dynamic function
6. management is an intangible force

Question 6

dimensions of management

Answer 6

1. management of work
2. management of people
3. management of operations

Question 7

management of people is further divided to

Answer 7

1. individuals with diverse needs and behaviour
2. dealing with individuals as a group

Question 8

objectives of management

Answer 8

1. organisational objective
   2.social objectives
2. personal objective

Question 9

organisational objective

Answer 9

1. survival
2. profit
3. growth

Question 10

importance of management

Answer 10

1. management helps in achieving group goals
2. management increases efficiency
3. management creates a dynamic organisation
4. management helps in achieving personal objectives
5. management helps in the development of the society

Question 11

features of art

Answer 11

1. personalised application
2. based on practice and creativity
3. existence of theoretical knowledge

Question 12

features of science

Answer 12

1. systematised body of knowledage
2. principles based on experimentstion
3. universal validity

Question 13

management as a profession

Answer 13

1. restricted entry
2. professional associations
3. well-defined body of knowledge
4. service motive
5. ethical code of conduct

Question 14

three levels of management

Answer 14

1. top level
2. middle level
3. supervisory or operational level

Question 15

functions of top level (if a2)

Answer 15

\1. To integrate diverse elements and coordinate the activities of different departments according to the overall objectives of the organization.
2. To formulate overall organizational goals and strategies for their achievement.
3. To arrange resources of men, machines, materials and money to achieve the desired goals, they are responsible for all the activities of the business and for its impact on society.
4. it analyzes the business environment and its implications for the survival of the firm.

Question 16

functions of middlemen (a,e,i,cm)

Answer 16

1. To assign necessary duties and responsibilities to personnel.
2. To ensure that their department has the necessary personnel.
3. To interpret the policies framed by top management.
4. To cooperate with other departments for smooth functioning of the organization.
5. To motivate the personnel to achieve desired objectives.

Question 17

functions of lower level management (e2,i,o,r)

Answer 17

1. To ensure safe and proper working environment for workers.
2. To ensure that quality of output is maintained, wastage of materials is minimized and safety standards are maintained.
3. To interact with the actual workforce and to pass on instructions of the Middle Management to the workers.
4. To oversee the efforts of the workforce.
5. To represent workers grievances. Operational managers report workers grievances to middle level management as they are in direct contact with them.

Question 18

functions of management (posdc)

Answer 18

planning, organsing, staffing, directing and controlling.

Question 19

Planning

Answer 19

Planning is the function of determining in advance what to do, when to do, how to do and who is going to do it.

Question 20

organising

Answer 20

Organising is the management function of assigning duties, grouping tasks, establishing authority and allocating resources required to carry out a specific plan.

Question 21

staffing

Answer 21

Staffing is a managerial function of hiring and developing the required employees to fill in various positions created by the organising process. This function is concerned with finding the right person with the right qualifications for the right position at the right time. This is also known as the human resource function.

Question 22

what is involved in Human Resource function?

Answer 22

recruitment, selection, placement and training of personnel.

Question 23

Directing

Answer 23

Directing is the process of supervising, motivating, leading and communicating with the subordinates to achieve the organisational objectives.

Question 24

two components of leardership

Answer 24

1. motivation
2. leadership

Question 25

coordination

Answer 25

the process whereby an executive develops an orderly pattern of group efforts among his subordinates and secures unity of action in the pursuit of common purpose.

Question 26

features of coordination

Answer 26

1. Coordination integrate group efforts 2. Coordination ensures unity of action 3. Coordination is a continuous process 4. Coordination is an all pervasive function 5. Coordination is the responsibility of all managers 6. Coordination is a deliberate function

Question 27

importance of coordination (GFS)

Answer 27

1. growth in size 2. functional differentiation 3. specialisation