chapter 1

Question 1

explain competence approach

Answer 1

-This approach clearly specify the competence that is expected of employees
-The management inform the employees about what is expected of them
-it has three elements which are the elements of competence, perfomance criteria, and range standard.

Question 2

explain systems approach

Answer 2

• this is the approach that has interdependent components that are forming a single unit.
  -This approach is regarded open if there is interaction between the sytems and its environmentand closed if there is no such interaction.
  -The organisation is regarded as open system because it obtain its resources from its environment, and the organisation can be indirectly and directly affected by the environmental factors

Question 3

Explain knowledge management systems

Answer 3

• These systems store data that can be used by other employees in the organisation.
  -it makes it easier for other employees to access information.
  -it reduces administrative burden of other employees.

Question 4

Name and explain Nadler’s model

Answer 4

1.identify enterprise needs
2. specify perfomance
3. identify training needs
4. determine objectives
5. compille curriculum
6. select instructional strategy
7. draw instructional strategy
8. present training

Question 5

Name and explain high impact approach

Answer 5

1. Identify training needs
2. Map the training approach
3. Produce effective learning tools
4. Apply successful training techniques
5. Calculate results
   6.Track on going follow through

Question 6

Reasons for training and development policy

Answer 6

-Training and development policy define the relationship between the objectives of the organisation and its commitment towards the human resource development strategy.
- it provide operational guidelines to the management
- it provide management and employees with regulations
- it provide employees with information
- it ensure that the management and employees comply with statutary and other regulations.

Question 7

Importance of training and development for the country

Answer 7

• skilled labour
• improved production or productivity=profitability
  -profitability=more exports= more money

Question 8

Importance of Training and development for the organisation

Answer 8

• it increase the profitability for the organisation
  -improves relationships
  -improves morale

Question 9

Importance of training and development for Employees

Answer 9

• It improves the skills and knowledge of employees
• it improves the problem solving skills of employees
• it makes employees to feel important
  -it motivates the employees