Chapter 1

Question 0

four core processes of supply chain management

Answer 0

• supplier relationship process
• order fulfillment process
• customer relationship process
• new service or product development process

Question 1

What is a process?

Answer 1

activity or group of activities that transforms and adds value to an input

ex. cutting or staining wood.
non manufacturing process
ex meeting due dates

Question 2

Competitive priorities are what?

Answer 2

the relative weighing of dimensions of customer values that operations management must have to out perform their competitors

Question 3

6 competitive priorities?

Answer 3

1. cost
2. quality
3. time
4. flexibility
5. customer experience
6. innovation

Question 4

explain the trend in global competition?

Answer 4

-global competition
development for global sound strategies. e.g. incr demand for imports. comparative cost adv. reduced international trade barriers.

Question 5

Discuss the process view of an as agency

Answer 5

see figure 1.2

Question 6

distinctions between service and manufacturing process?

Answer 6

manufacturing: low customer involvement; possible inventory of output; quality measures are tangible. ex- bicycle bread paper

Service: high customer involvement; no inventory of outputs; quality measures are perceptual. ex- concert, education

Question 7

what is the critical link between corporate strategy, competitive priorities, and operations strategy? describe the diagram

Answer 7

customer service. diagram is figure 1.4
corporate strategy -> 
market analysis -> 
target customer value ->
competitive priorities ->
operations strategy ->
actual customer value.