Chapter 1-2-3 Flashcards
Name the five building blocks of Problem solving
Define the problem Generate solutions Decide course of action Implement solution Evaluate solution
Name the seven habits of highly effective people
Be proactive begin with the end in mind put first things first think win/win seek first to understand then to be understood Synergize Practice renewal
Name the seven actions for a successful career
Enjoy Learn Communicate Work hard Evolve Plan Share
Define Paradigm
Is a model or pattern based on a set of rules that defines boundaries and specifies how to be successful with in these boundaries
Define paradigm shifts
occur when a new model based on a new set of rules replaces the old rules we establish new boundaries and we allow more problems to be solved
Define paradigm paralysis
occurs when someone or some organization is stuck on the idea that what was successful in the past will be successful in the future
Define paradigm pioneers
are individuals who have the courage to move forward and to break existing rules when success is not guaranteed
What are the four stages of team development
forming, storming, norming and performing
Name seven way to establish a creative team environment
Don’t give people goals; give them direction
Encourage contrarian thinking
Build a textured environment to extend not just peoples aspiration but their sensibilities
Build emotion in the system
The safer you make the situation, the higher you can raise the challenge
Encourage accountability over responsibility
Getting ordinary people to reach beyond themselves and do extraordinary things can be the result of establishing a nurturing creative environment
Name the top ten list of group problems and suggestions
Floundering Overbearing Experts Dominating participants Reluctant participants Unquestioned acceptance of opinion Rush to accomplishment Attribution of motives to others Discounting or ignoring a group members statement Wanderlust: Digression and tangents Feuding team members
Name the six step in Conflict resolution
Describe your interests and what you want
Describe your feelings
Exchange underlying reasons for your opinions and positions relative to the problem at hand
understand the other persons perspective
Generate options for mutual gain
reach a wise agreement
Name the four steps in gathering information on the problem
Collect and analyze information and data
Talk with people who are familiar with the problem
If possible view the problem firsthand
Confirm all findings and continue to gather information
