Chapter 1 Flashcards
(26 cards)
Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives
Middle-level managers
The introduction of new goods and services
Innovation
5 advantages
Innovation Quality Service Speed Cost competitiveness
Tactical managers
Mid level managers
The management function that involves the managers effort to stimulate high-performance by employees.
Leading
The skills of understanding yourself, managing yourself, and dealing effectively with others.
Emotional intelligence
Managers ability to work well with other peple
Interpersonal and communicating skills also known as people skills or soft skills
Fundamentals of management
These 4 core functions are planning, organizing, leading and controlling
Fast and timely execution, response, and delivery of results
Speed
3 roles all managers should perform
Interpersonal roles Informational roles Decisional roles
The speed and dependability with which an organization delivers what customers want
Service
The ability to perform a specialized taks
Technical skill
Employees who are responsible for facilitating successful team performance.
Team leaders
Keeping costs low to achieve profits and to be able to offer prices that are attractive to consumers
Cost competitiveness
Senior executives responsible for the overall management and effectiveness of the organization
Top-level managers
Goodwill stemming from your social relationships.
Social capital
The excellence of your product (goods or services)
Quality
Lower-level managers who supervise the operational activities of the organization.
Front-line managers
Operational Managers
Front line managers
The management function of specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals
Planning
Practices aimed at discovering and harnessing an organization’s intellectual resources
Knowledge management
The process of working with people and resources to accomplish organizational goals. Good managers do those things both effectively and efficiently: to be effective is to achieve organizational goals to be efficient is to achieve goals with minimal waste of resources – that is, to make the best possible use of money, time, materials and people
Management
Strategic manages
Top level managers
The management function of monitoring performance and making needed chanages
Controlling
