Chapter 1

Question 1

Considering the moral impact of our words, ideas, and views on other people when we communicate.

Answer 1

Communicating ethically

Question 2

Making a decision to be open to hearing different views and perspectives, even though we may not agree with them

Answer 2

Communicating civilly

Question 3

To gain knowledge of a view or an idea

Answer 3

Understand

Question 4

Systems, principles, and arguments that make up a person’s worldview

Answer 4

Logic

Question 5

Word, gesture, sound, image, or object that stands in for or represents something else.

Answer 5

Symbol

Question 6

Ways people use or hear a symbol or word and attach a meaning to it.

Answer 6

Semantic triangle of meaning

Question 7

Concept or thing that symbol represents.

Answer 7

Referent

Question 8

Memory or past experiences people have with the words being communicated.

Answer 8

Thought or reference

Question 9

The mutual exchange of symbols and meanings

Answer 9

Reciprocity

Question 10

Verbal and nonverbal signals we give to one another while we communicate.

Answer 10

Feedback

Question 11

Learned patterns of perception, values, and behaviors shared by a group of people

Answer 11

Culture

Question 12

Belief that our own culture perspectives, norms, and ways of organizing society are superior to other cultures

Answer 12

Ethnocentrism

Question 13

When people communication internally with their own selves.

Answer 13

Intrapersonal communication

Question 14

Communication with other people that ranges from the highly personal to the highly impersonal.

Answer 14

Interpersonal communication

Question 15

Interacting with a small but organized collection of people.

Answer 15

Group communication

Question 16

Communication designed and generated by media organizations to reach large audiences.

Answer 16

Mass communication

Question 17

When one person gives a speech to other people, most often in a public setting.

Answer 17

Public or presentational communication

Question 18

Putting ideas, thoughts, and meanings into a message.

Answer 18

Encode

Question 19

Interpreting or trying to understand what the sender is communicating.

Answer 19

Decode

Question 20

Mean by which ideas are communicated.

Answer 20

Channel

Question 21

Things that interfere with the transmission and reception of a message.

Answer 21

Noise

Question 22

Things that keep you from sending or receiving a message clearly.

Answer 22

External noises

Question 23

Things that are going on in our bodies.

Answer 23

Physiological noises

Question 24

Cultural backgrounds and experiences that people bring to the exchange.

Answer 24

Environment

Question 25

Expressing care and concern for others, the thoughtful use of words and language, and the flexibility to see the many sides of an issue.

Answer 25

Civility

Question 26

Person's belief that she or he can be flexible.

Answer 26

Self-efficacy

Question 27

Capacity to make sense of social behavior in a multidimensional way.

Answer 27

Cognitive complexity

Question 28

Ability to see the world through another person's eyes and to understand their feelings and perspectives.

Answer 28

Empathy

Question 29

Felling sorry or pity for another.

Answer 29

Sympathy

Question 30

Ability to observe one's own behaviors and communication and to see how they are affecting others.

Answer 30

Self-monitoring

Question 31

The actual things we say.

Answer 31

Content messages

Question 32

The parts of the communication that give us information about how we are or are not connected to another person.

Answer 32

Relational messages

Question 33

Anxiety about speaking in any number of situations.

Answer 33

Communication apprehension

Question 34

Processes through which local and regional ideas, products, and practices are transformed into worldwide ideas, products, and practices.

Answer 34

Globalization

Question 35

Individual and collective actions designed to identify and address issues of public concern.

Answer 35

Civic engagement