Chapter 1

Question 1

Process consisting of planning, organizing, actuating(directing) and controlling

Answer 1

Management

Question 2

Effective motivation of people and the efficient utilization of resources for the attainment of a predetermined objective.

Answer 2

Management

Question 3

Two natures of environment

Answer 3

Art

Science

Question 4

it results in the accomplishment of objectives through the use of human effort. It requires skill and careful study in its application

Answer 4

Art

Question 5

it is a systematic body of knowledge. It gathers and analyses facts and formulates general laws or principles from these facts

Answer 5

Science

Question 6

Functions of Management

Answer 6

Planning
Organizing
Directing
Controlling

Question 7

It is the mental effort whereby executives anticipate the possible causes or factors that may affect or change the activities and objectives of the organization

Answer 7

Planning

Question 8

It controls the nature and direction of change and determines what measures or actions are necessary to accomplish predetermined goals

Answer 8

Planning

Question 9

includes several possible alternative courses of action that may be taken under varying conditions . Consider best course of action

Answer 9

Planning

Question 10

The grouping together of people and establishing relationships among them

Answer 10

Organizing

Question 11

Defining the authority and responsibility who will perform the work in order

Answer 11

Organizing

Question 12

Refers to the way of getting all personnel in an organization to accomplish what management desires.

Answer 12

Directing

Question 13

It involves both motivation and communication

Answer 13

Directing

Question 14

Checking the work accomplished against plans or standards

Answer 14

Controlling

Question 15

The bases for controlling

Answer 15

standard quality, standard quantity, standard cost, and standard time

Question 16

An individual whose job is to guide the organization to attain its objectives

Answer 16

Manager

Question 17

He performs the functions of planning, organizing, directing and controlling the work of his subordinates

Answer 17

Manager

Question 18

Takes charge of the management or oversees the functioning of an activity to achieve a set of goal or purpose

Answer 18

Manager

Question 19

His strength is his ability to use all of his resources to get things done properly

Answer 19

Manager

Question 20

Directs the affairs of an organization by establishing goals and priorities that determine the direction of the organization

Answer 20

Director

Question 21

Administers or runs an organization within the framework or the various directives and policies given to him

Answer 21

Administrator

Question 22

Oversees the activities of others to get them to accomplish specific tasks or to perform efficiently.

Answer 22

Supervisor

Question 23

Essential characteristics of a Manager

Answer 23

Motivation 
Vision 
Decision-making ability 
Good health 
Humility

Question 24

What makes a good manager?

Answer 24

Appearance
Personality – act with proper decorum
Articulate
Energy driven, ambitious
Positive attitude – constructive, cheerful outlook
Thoughtfulness
Overall composure
Aura of leadership – agreeable manner, self confidence
bright, informed, a bit of sparkle
Breadth of interest – learn a little about many fields

Question 25

Management Levels

Answer 25

First line manager Middle manager Top manager

Question 26

lowest level in an organization responsible for the work of others. They direct operating employees only they do not supervise other managers

Answer 26

First line manager

Question 27

often called supervisors

Answer 27

First line manager

Question 28

- more than one level in the organization | - direct the activities of other managers and sometimes also those of operating employees

Answer 28

Middle manager

Question 29

- their principal responsibilities are to direct the activities that implement their organization’s policies and to balance the demands of their supervisors with the capacities of their subordinates ex. CMT

Answer 29

Middle manager

Question 30

- small group of executives. | - overall management of the organization.

Answer 30

Top manager

Question 31

- establishes operating policies and guides the organization’s interactions with its environment. ex. President of the Hospital

Answer 31

Top manager

Question 32

Roles of managers

Answer 32

Interpersonal Informational Decisional

Question 33

Symbol or a figurehead

Answer 33

Interpersonal roles

Question 34

Serves as a leader – hires, trains, encourages, fires, remunerates, judges

Answer 34

Interpersonal roles

Question 35

Serves as a liaison - community, organizations

Answer 35

Interpersonal roles

Question 36

Monitors – gathers information

Answer 36

Informational role

Question 37

Disseminator of information from both external and internal sources

Answer 37

Informational role

Question 38

Spokesperson or representative of the organization.

Answer 38

Informational role

Question 39

As entrepreneurs are initiators, innovators

Answer 39

Decisional role

Question 40

Disturbance handler

Answer 40

Decisional role

Question 41

Resource allocator

Answer 41

Decisional role

Question 42

Negotiators when conflicts arise

Answer 42

Decisional role

Question 43

Management Skills

Answer 43

Technical skill Human skill Conceptual skill

Question 44

ability to use equipments, procedures and techniques of a specialized field

Answer 44

Technical skill

Question 45

The manager needs enough technical skill to accomplish the mechanics of the particular job he is responsible for

Answer 45

Technical skill

Question 46

Ability to work with, understand, and motivate other people, either as individuals or as groups.

Answer 46

Human skill

Question 47

Managers need enough human relation skill to work with other organizations and to lead their own work groups

Answer 47

Human skill

Question 48

The mental ability to coordinate and integrate all of the organization’s interest and activities

Answer 48

Conceptual skill

Question 49

To recognize how the various factors in a given situation are interrelated, so that the action he takes will be in the best interests of the total organization

Answer 49

Conceptual skill

Question 50

Managerial Performance

Answer 50

Efficiency | Effectiveness

Question 51

- doing things right | - the ability to get things done correctly. It is an input-output concept

Answer 51

Efficiency

Question 52

- achieves output or results that measure up to the inputs (labor, reagents, supplies, equipment and time) - able to minimize cost in attaining the goals

Answer 52

Efficiency

Question 53

- the ability to follow objectives. | - an effective manager is one who selects the right things to be done

Answer 53

Effectiveness

Question 54

Indicators of Lack of Management Skills

Answer 54

-Inability to maintain an adequate staff -Recurring or persistent misunderstanding with the hospital administration -Frequent or recurrent confusion concerning requisitions or reports of laboratory work -Frequent rush orders for supplies -Low moral in the laboratory -Requests for deserved pay raise by competent workers (when funds are available) -Excessive cost of operation -Ignorance of the cost of operation Spending much time in making minor decisions -Inability to do one or more tests when a key individual has a day off

Question 55

The art of getting things done through people

Answer 55

Management