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MGMT 1017 > Chapter 1 - 6 > Flashcards

Chapter 1 - 6 Flashcards

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1
Q

What is this the definition of?

_______ is an integrated set of processes, practices, programs, and systems in an organization that focuses on the effective deployment and development of its employees.

A

Human Resources Management

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2
Q

What is this the definition of?

________ is responsible for achieving the organizations goals through the effort of its people.

A

Manager

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3
Q

What is this the definition of?

___________ is the organization’s plan to align its internal strengths and weaknesses with its external opportunities and threats.

A

Strategic Plan

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4
Q

What is this the definition of?

_______ are a group of people who have been given specific roles and responsibilities, who work together to successfully achieve the goals of the organization.

A

Organizations

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5
Q

What is this the definition of?

________ is the process of setting goals, procedures, and objectives in order to make a company or organization more competitive.

A

Strategic Management

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6
Q

Which of the following are responsibilities of an HR Manager?

Financial Expert, HR Professional, Advocate, Service Provider, Legal Expert, Advisor, Policy Maker, Marketing Professional

A

Advocate, Advisor, Policy Maker, Service Provider, HR Professional

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7
Q

How does technology impact HRM?

A

Alters job requirements, influences skills and competencies, and affects employee expectations

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8
Q

How does the concept of self-monitoring relate to organizational behaviour?

A

Refers to the ability to modify behaviour according to social environment demands

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9
Q

What is Organizational Behaviour (OB) defined as?

A

The systematic study and application of knowledge about how individuals and groups act within organizations

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10
Q

What is the SWOT Analysis?

A

A planning tool and assessment of strengths, weaknesses, opportunities, and threats

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11
Q

What is the human capital?

A

The use of people’s skills, education, knowledge, expertise, and abilities to achieve organizational effectiveness

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12
Q

How many parts are there in the HR planning Process?

A

5

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13
Q

What are the parts of the human resource planning process?

A
  • Review your business goals
  • Scan the environment
  • Identify the gaps
  • Develop your plan
  • Measure your progress
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14
Q

Define forecast

A

An estimate of future human resources that a company needs to be successful

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15
Q

Define buyout

A

Employers may offer employees an incentive to lead the company

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16
Q

Define contingent workers

A

Contingent workers are hired as a contract worker for a specific amount of time at a specific rate of pay. They perform a specific job while employed.

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17
Q

What is the Delphi method?

A

A group of experts predict specific future events through surveys and opinions

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18
Q
A
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19
Q

What does external supply mean?

A

Hiring from outside the company

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20
Q

What does extrapolation mean?

A

Using past information related to change

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21
Q

Define HR analytics

A

Specifically deals with the metrics of the HR function, such as time to hire, training expense per employee and time until promotion

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22
Q

Define HR planning

A

Strategic process that helps companies plan for future human resources that are needed to support the growth or downsizing of production and demands

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23
Q

What does HRIS stand for?

A

Human resources information system

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24
Q

Define human resources inventories

A

This is completed through HR audits of employees’ knowledge, skills, and abilities

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25
Define internal supply
The existing employees who can be promoted to new positions, transferred to other departments or satellite offices and could be demoted
26
Define labour shortage
Not enough supply employee to meet the demand for the company and or people do not have specific skills that company needs to operate the business
27
What is the nominal group method?
A focus group of experts work, face-to-face or virtually
28
Define indexation
Employment growth with specific indices
29
What is the Markov analysis?
Often used which is the company future human resources needs that use transitional probability matrices based on past data
30
What does offshoring mean?
When companies may outsource work to a different country
31
What is the offer acceptance rate?
The number of accepted for job offers divided by the total number of job offers given in a certain period
32
Define phased retirement
Allows them to work, fewer hours for a period of time and then finally retire completely from the company
33
What is a recall list?
A list that tracks employees who are laid off so that when there is a job available, the employees are called back to work based on seniority or need
34
What is a replacement chart?
A chart (picture) that helps to determine who can replace who when the need arises through a job opening
35
Define staffing tables
These tables are lists of project employees for each type of position in the company
36
37
What does BFOQ stand for?
Bona Fide Occupational Qualification
38
Define bona fide, occupational qualification (BFOQ)
Is a justifiable reason for direct discrimination
39
Define duty to accommodate
When the courts place an additional responsibility on organizations when it comes to discrimination
40
Define indirect discrimination
Sometimes called unintentional discrimination, this is a rule that singles out a group of people that results in unequal treatment
41
Define intentional torts
Serious, deliberate acts that harm people, or someone has interfered with another person‘s rights
42
Define tort law
Provides compensation for people who are injured, or has had their property damaged by others. It is considered private law.
43
Define Torts of Negligence
Otherwise known as unintentional towards, our injuries incurred because of carelessness on the part of another person
44
Define undue hardship
The point where the accommodation either (a) costs too much, or (b) create health or safety risks for employees. Thus, and hardship is a relative concept that varies based on the context.
45
What does the Canadian charter of rights guarantee?
Fundamental rights of all human beings, including freedom of speech, press, assembly, association, and religion
46
Define branding
A marketing concept that focusses on the way that organizations differentiate themselves from each other
47
Define competitive advantage
A firm’s ability to add value to the company through its assets, (one being its human resources) and is able to lower it costs
48
Define internal candidates
People who are already working for the company
49
50
What does organizational fit mean?
Includes not only the right technical expertise, education, and experience for the KSAO’s derived from the job analysis, but also fit in the company culture and team culture
51
Define the selection process
Refers to the multiple steps involved in choosing people who have the right qualifications to fill a current or future job opening
52
Define structured interviews
When candidates are asked a set of standardized, predetermined questions based on the job analysis
53
What are tracking systems?
Software that scan resumes electronically. The software filters through the information and scores the resumes based on the key factors of the job description and job specification requirements.
54
What is a traditional interview?
It consist of the interviewer and the candidate and a series of questions are asked and answered, it usually takes place in the office
55
Define trend analysis
Examines past employment levels against selected business variables to predict future staffing requirements
56
What is an unstructured interview?
When the interview does not have a plan for the interview or the interview question
57
Define yield ratio
A performance indicator that pertains to the percentage of candidates from a specific source that made it from one stage to the next
58
Define apprenticeships
A type of on the job training where the employees learn through various experiences
59
Define asynchronous learning
Self directed, and no instructor facilitating the course
60
What is Bloom’s Taxonomy?
A framework for developing action verbs to skills and knowledge that trainers want their trainees to be able to do upon completion of the training program
61
Define career development plan
A list of short and long-term goals that employees have pertaining to their current and future jobs and a planned sequence of formal and informal training and experiences needed to help them reach their goals
62
Define development program
A process developed to help manage their careers, learn new things, and take steps to improve personally and professionally
63
Define employee development
Helping people manage their own careers within a community
64
Define external training
Any type of training that is not performed internally by the organization
65
Define high potential (hi-po) programs
Concerned with the early identification and the development of employees who have a potential to assume leadership positions in the future
66
What are in-house training programs?
Learning opportunities developed by the organization in which they are used
67
What is an individual assessment?
Looking at the performance of an individual employee and determining what training should be provided for that individual
68
What is an internship?
When a person is offered practical work experience in their chosen field of study at school
69
Define job rotation or cross training
When employees move from one job to another
70
What is the Kirkpatrick model?
A globally recognized model that assesses formal and informal training, and is theoretically valid
71
What are MOOC?
Massive open online courses
72
Define occupational task assessment
Looks at the specific task, skills, knowledge, and abilities required to do the different jobs within the organization
73
Define on the job coaching
Refers to an approved person training another employee on the skills necessary to complete tasks
74
Define organizational assessment
Determines the skills, knowledge , and abilities a accompany needs to meet its strategic objectives
75
Define succession planning
Identifies key positions within a company and develops action plans for certain employees to be placed in these positions
76
Define synchronous learning
Instructor led facilitation
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78
What does auto mean?
The degree to which a person has the freedom to decide how to perform his or her tasks
79
Define Flex time
Allows employees to choose when they will start their workday and when it will end
80
Define industrial engineering
A process that reduces the complexity of the work, making it so simple that almost anyone can be trained quickly and easily to perform the job
81
Define job analysis
A systematic process used to identify and determine, in detail, the particular job duties and requirements and the relative importance of these duties for a given job
82
Define job design
Pertains to the specification of contents, methods, and relationship of jobs in order to satisfy, technological and organizational requirements as well as the social and personal requirements of the job holder
83
Define job enlargement
A job design approach in which the scope of a job is increased through extending and enhancing the range of its job duty and responsibilities
84
Define job enrichment
A job design approach and at making work more interesting and challenging for the employees
85
Define job family
When similar positions are grouped together
86
Define skill variety
Refers to the extent to which the job requires a person to utilize multiple skills
87
Define task identity
Refers to the degree to which a person is in charge of completing and identifiable piece of work from start to finish
88
Define task significance
Refers to whether a persons job substantially affects other people‘s work, health, or well-being
89
Define telecommuting
Working from home
90
What does NOC stand for?
The national occupation classification code
91
What is the national occupation classification code?
It provides a standardized nomenclature for describing the work performed by Canadians
92

MGMT 1017 (3 decks)

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