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chapter 1 Flashcards

1
Q

Aggressiveness

A

violent behavior

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2
Q

Argumentativeness

A

argument/ dispute

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3
Q

Behavioral flexibility

A

adapt to new situations

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4
Q

Complementarity

A

bond with people whose strength are or weaknesses

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5
Q

Complementary relationships

A

a person suplies something that the other ones lacks off.

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6
Q

Compliance-gaining

A

to perform a desire behavior that the other person doesn’t

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7
Q

Dialectic

A

the tension between two conflicts

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8
Q

Personal idioms

A

unique for of expression and language understood by couples.

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9
Q

Proximity

A

the distance between a person and a thing

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10
Q

Self-disclosure

A

making a revelation about yourself

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11
Q

Similarity

A

the idea of our friends who like or dislike the same thing

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12
Q

Accommodation goal

A

positive relationship with the dominant culture

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13
Q

Assimilation goal

A

a group trying to fit into another one

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14
Q

Collectivist cultures

A

values the group not the person

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15
Q

Cultural relativism

A

judge by its own context rather then be measured by another culture

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16
Q

Dominant culture

A

A culture determines who has power. In America white male who has kids and its merry.

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17
Q

Ethnocentrism

A

the belief that your culture is superior then the other

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18
Q

Individualistic cultures

A

culture that values individual freedom.

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19
Q

Non-dominant culture

A

people pf color, gay , women and more.

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20
Q

Prejudice

A

a negative attitude towards a group pf people for been who they are.

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21
Q

Reflexivity

A

being self aware/ intentions of improving future interactions.

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22
Q

Separation goal

A

group that relates with each other

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23
Q

Stereotype

A

like saying all black people like basketball but not all do.

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24
Q

Uncertainty-accepting cultures

A

accept people form other countries

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25
Uncertainty-rejecting cultures
has difficulty tolerating other counties
26
Affection
The emotion of caring for someone
27
Assigned groups
when someone peaks the group for you
28
Autocratic leaders
Leaders who maintain strict control over there group
29
Democratic leaders
leader who encourage people to participate in group decisions.
30
Designated leader
someone who got appointed as a leader.
31
Emergent groups
group leading to a cohesive group of individuals.
32
Formal role
a position role
33
Groupthink
critical analysis and discussion.
34
Inclusion
been involve with others.
35
Informal role
a spontaneous role within a group.
36
Laissez-faire leaders
leader who takes no part in group
37
Leadership
behavior and attitude to meet others goals.
38
Maintenance functions
interpersonal relationship among group members.
39
Norms
a rule created by the group.
40
Power
basis for a group leaderships.
41
Relationship-oriented groups
groups that are long term
42
Role
a part you play
43
Self-centered functions
a behavior and individual gives the group.
44
Small-group communication
using messages to generate meaning in a small group
45
Chronological résumé
a document that organizes over time
46
Communication networks
pattern of relationship
47
Cover letter
a Short letter introducing you
48
Customer service encounter
interaction between the customer and you
49
Downward communication
a message from a superior
50
Economic orientation
offers service to costumers
51
Emotional labor
a job were you have to display a certain feeling
52
Formal communication
a message to a prescribe channel
53
Functional résumé
a document that shows how you performed
54
Horizontal communication
message between members
55
Hostile work environment sexual harassment
a workplace that are sexually offensive
56
Immediacy
psychological closeness with others
57
Job description
a document that defies the job
58
Objective statement
your goal
59
Personal network
job leads and job referrals
60
Quid pro quo sexual harassment
punishment based on sexual activities
61
Audience analysis
the collection of observation, research and questionersquestionners
62
Demographic analysis
the collection of data about the characteristics of people
63
Direct inference
something that is based on gathering data
64
Immediate purpose
a statement of what you need to accomplish
65
Indirect inference
something that is based on observation
66
Inference
something that is based on evidence

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