Chapter 1

Question 1

What is a system?

Answer 1

Set of inter-related components working together in a defined boundary to complete a common objective.

Question 2

What is an Information System?

Answer 2

Any organized combination of entities (people, hardware, soft- ware, communications networks, data resources, policies and/or procedures) that stores, retrieves, transforms, and disseminates information in an organization.

Question 3

What are the 5 pillars of Information Systems?

Answer 3

• Foundation Concepts
• Information Technologies
• Business Applications
• Development Processes
• Management Challenges

Question 4

What is the Foundation Concepts pillar of Information Systems ?

Answer 4

Behavioral, technical, business, and managerial concepts about the components and roles of information systems.

Question 5

What is the Information Technologies pillar of Information Systems ?

Answer 5

Hardware, software, networks, data management, and many Internet-based technologies.

Question 6

What is the Business Applications pillar of Information Systems ? ?

Answer 6

The major uses of information systems for the operations, management, and competitive advantage of a business.

Question 7

What is the Development Processes pillar of Information Systems ? ?

Answer 7

How business professionals and information specialists plan, develop, and implement information systems to meet business opportunities.

Question 8

What is the Management Challenges pillar of Information Systems ? ?

Answer 8

The challenges of effectively and ethically managing information technology at the end-user, enterprise, and global levels of a business.

Question 9

What are the 3 fundamental reasons for all business applications of information technology?

Answer 9

• Support business and processes
• Support decision making
• Support strategies

Question 10

Whats an example of Support of Business Processes and Operations?

Answer 10

Retail stores using computer-based information systems to help their employees record customer purchases, keep track of inventory, pay employees, buy new merchandise, and evaluate sales trends.

Question 11

Whats an example of Support of Business Decision Making?

Answer 11

Decisions about;
- What lines of merchandise need to be added or discontinued?
- What kind of investments they require?
Are typically made after an analysis provided by
computer-based information systems.

Question 12

Whats an example of Support of Strategies for Competitive Advantage?

Answer 12

• Store management installs touch-screen kiosks in all stores, with links to the e-commerce Web site for online shopping.

Question 13

What does EDP stand for?

Answer 13

Electronic Data Processing

Question 14

What does DSS stand for?

Answer 14

Decision Support System

Question 15

What does EIS stand for?

Answer 15

Executive Information Systems

Question 16

Why were EIS created?

Answer 16

To give top executives an easy way to get the critical information they wanted, when they wanted it, and tailored to the formats they preferred.

Question 17

What does BI stand for?

Answer 17

Business Intelligence

Question 18

What role does BI serve?

Answer 18

BI is all apps and technologies in an organization that collect and analyze data to drive business decisions.

Question 19

What is E-Business?

Answer 19

Internet technologies to work and empower business processes, e-commerce, and enterprise collaboration within a company and with its customers, suppliers, and other business stakeholders.
(Internet technologies that help drive business)

Question 20

What are expert systems?

Answer 20

Can provide expert advice for operational chores like equipment diagnostics or managerial decisions such as loan portfolio management.