Chapter 1 Flashcards
(138 cards)
1
Q
Information in various forms is transmitted to end users and made available to them in the _______________ activity.
A
output
2
Q
Data can be thought of as context independent. This means that a list of numbers or name by themselves do not provide an understanding of the context in which they were recorded.
True | False
A
True
(p.32)
3
Q
Mismanagement or misapplication of information systems can ultimately result in business failure.
True | False
A
True
(p.17)
4
Q
If a system is one of the components of a larger system, it is considered a(n) _______________.
- environment
- feedback loop
- subsystem
- interface
A
3. subsystem
(p.26)
5
Q
In an information system, alphanumeric data normally takes the form of _______________.
- numbers and alphabetical characters
- sentences and paragraphs
- graphic shapes and figures
- All of the choices are correct.
A
1. numbers and alphabetical characters
6
Q
Transaction processing systems process transactions in two basic ways, _______________ processing or real-time.
A
batch
7
Q
The design of an information system application is based on an _______________ of the business requirements of an organization.
A
analysis
8
Q
Electronic _______________ is the buying, selling, marketing, and servicing of products, services, and information over a variety of computer networks.
A
commerce
9
Q
Calculating employees’ pay, federal taxes, and other payroll deductions is a business example of a computerized processing activity.
True | False
A
True
(p.33)
10
Q
In the context of the information systems model, information is subjected to a “value-added” process that converts it to data that meet the needs of end users.
True | False
A
False
- In the context of the information systems model, data is subjected to a value-added process that converts it to information that meets the needs of end users. (True)*
(p. 32)
11
Q
Enterprise collaboration systems use software tools to support _______________ among the members of networked teams and workgroups.
A
communication, coordination, or collaboration
12
Q
Electronic commerce systems generally include all of the following except:
- Internet websites for online sales
- Direct links to credit reporting services
- Extranet access of inventory databases
- Intranets that allow sales reps to access customer records
A
2. Direct links to credit reporting services
(p.12)
13
Q
In the lawsuit filed against Hannaford Brothers, which of the following was not alleged as a reason for filing the suit?
- Hannaford has installed inadequate security measures.
- Hannaford did not disclose the security breach to the public quickly enough.
- Hannaford sold the data to spammers.
- All the choices are correct.
A
3. Hannaford sold the data to spammers.
(p.20)
14
Q
In its simplest form, a system consists of all the following except:
- A group of cooperative users
- A set of interrelated components
- A clearly defined boundary
- A common set of objectives
A
1. A group of cooperative users
(p.3)
15
Q
Multiple systems never share an environment; each has its own.
True | False
A
False
- Several systems may share the same environment. (True)*
(p. 88)
16
Q
A home temperature control system is an example of a cybernetic system.
True | False
A
True
(p.26)
17
Q
The text classifies information systems as either operations or management support information systems. Which one of the following would not be classified as an operations support system?
- Transaction processing systems
- Process control systems
- Enterprise collaboration systems
- Decision support systems
A
4. Decision support systems
(p.13)
18
Q
According to the Real World case, eCourier embraced technology by:
- Doing the same things that all their competitors were doing successfully.
- Installing a new computerized bar-scanning system for packages.
- Enabling a new telephone system for customers.
- Giving all their couriers handheld GPS units for tracking and communication.
A
4. Giving all their couriers handheld GPS units for tracking and communication
(p.42)
19
Q
E-business uses Internet technologies to work and empower _______________.
- business processes
- electronic commerce
- collaboration among business teams
- All of the choices are correct.
A
4. All of the choices are correct.
(p.11)
20
Q
In an e-business enterprise, an intranet refers to:
- An Internet-like network inside the enterprise
- A network between an enterprise and its trading partners
- A network between the members of a single workgroup
- All the choices are correct.
A
1. An Internet-like network inside the enterprise
(p.11)
21
Q
In the context of the information systems model, _______________ are the operating instructions for the people who will use an information system. Examples are instructions for filling out a paper form or using a software package.
A
procedures
22
Q
According to the Real World Case, the goal of Bryan Cave is:
- To have the best value for their customers.
- To create increased profit per customer.
- To build the best long-term relationships in the world.
- All the above.
A
3. To build the best long-term relationships in the world.
(p.43)
23
Q
All of the following are fundamental reasons for business applications of information technology except:
- Support of strategies for competitive advantage
- Support of business processes and operations
- Compliance with environmental regulations
- Decision making support
A
3. Compliance with environmental regulations
(p.8)
24
Q
When applying a systematic development process for computer-based information systems, _______________ would be part of the analysis phase.
- determining the business requirements of the system
- acquiring and learning how to use the necessary software
- implementing a trial system
- obtaining feedback from end users of the system
A
1. determining the business requirements of the system
(p.18)
25
Executive information systems (EIS) are tailored to meet the strategic information needs of which of the following management levels?
1. Top management (strategic)
2. Middle management (tactical)
3. Lower management (operational)
4. All of the choices are correct.
**1. Top management (strategic)**
## Footnote
(p.16)
26
In order for something to be classified as a "system", a computerized environment must be involved.
True | False
**False**
* Many examples of systems can be found in the physical and biological sciences, technology, and human society (True)*
(p. 25)
27
The human body and an oil refinery can both be classified as systems.
True | False
**True**
(p.25)
28
Having a basic understanding of information _systems is good, but not nearly_ as important as understanding other functional business areas.
True | False
**FALSE**
## Footnote
* Having a basic understanding of information _systems is just as important as_ understanding other functional business areas.* (True)
(p. 3)
29
According to the Real World Case, the Bryan Cave law firm had difficulty billing its real estate customers because:
1. The developers could not afford their rates.
2. Developers think in terms of square feet, not hours worked.
3. Their lawyers did not understand the real estate profession.
4. None of the above.
**2. Developers think in terms of square feet, not hours worked.**
(p.43)
30
An information system that supports accounting is an example of a functional business system.
True | False
**True**
(p.15)
31
An information system depends on all of the following resources except:
1. Hardware
2. Software
3. People
4. Time
**4.Time**
## Footnote
(p.28)
32
In information systems activities, a user interface commonly refers to a more convenient and efficient method of end-user input and output with a computer system.
True | False
**True**
(p.33)
33
According to the text, most retail stores today use computer-based information systems to support business processes and operations. This support falls broadly into the categories of:
1. Business decisions and strategies for competitive advantage.
2. Operations and support strategies.
3. Business decisions and operations.
4. Strategic business decisions and tactical business decisions.
**1. Business decisions and strategies for competitive advantage.**
## Footnote
(p.8)
34
Which of the following is a false statement?
1. Today's information systems are doing the same basic things that they did over 40 years ago.
2. Today there is a much higher level of integration of system functions.
3. Today there is greater connectivity across dissimilar system components.
4. None of the statements is false.
**4. None of the statements is false.**
## Footnote
(p.11)
35
Business applications of information systems are typically combinations of several types of information systems. This integration is referred to as _______________ systems.
1. information reporting
2. decision support
3. cross-functional informational
4. end user computing
**3. cross-functional informational**
## Footnote
(p.15)
36
In the information systems concept, the processing function involves:
1. Capturing and assembling elements that enter the system to be processed
2. Transformation processes that convert input into output
3. Transferring elements that have been produced by a transformation process to their ultimate destination
4. Monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal
**2. Transformation processes that convert input into output**
## Footnote
(p.26)
37
When information system applications focus on providing information and support for effective decision making by managers, they are called _______________ support systems.
1. decision
2. management
3. collaboration
4. process
**2. management**
## Footnote
(p.14)
38
All of the following are considered computer hardware technology except:
1. Operating system software
2. Microcomputers
3. Keyboards
4. Printers
**1. Operating system software**
39
In an information system, image data normally takes the form of \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. numbers and alphabetical characters
2. sentences and paragraphs
3. graphic shapes and figures
4. voice and other sounds
**3. graphic shapes and figures**
40
Information systems that focus on operational and managerial applications in support of basic business functions, such as accounting or marketing, are known as \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. functional business systems
2. strategic information systems
3. executive information systems
4. knowledge management systems
**1. functional business systems**
## Footnote
(p.15)
41
Types of information systems are generally classified as either operations information systems or _______________ information systems.
**_management_**
42
With a strategic information system (SIS), information technology becomes an integral part of business processes, products, and \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
**_services_**
43
Success in today's dynamic business environment depends heavily on maximizing the use of Internet-based technologies and Web-enabled information systems to meet the competitive requirements of \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. customers
2. suppliers
3. business partners
4. All of the choices are correct.
**4. All of the choices are correct.**
## Footnote
(p.16)
44
In real-time processing, data are processed immediately after a transaction occurs.
True | False
**True**
(p.13)
45
According to the textbook case on responsibility and accountability, even if a project is not an IT project, who is held responsible for optimizing returns on IT-related investments?
1. CEO
2. CFO
3. COO
4. CIO
**4. CIO**
## Footnote
(p.17)
46
In information systems activities, the processing of data resources typically takes the form of data entry activities.
True | False
**False**
## Footnote
* The **input of data resources** typically takes the form of data entry activities. (True)*
(p. 33)
47
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ is the information systems activity in which data and information are retained in an organized manner for later use.
**Storage**
48
Information systems that focus on operational and managerial applications in support of basic business functions, such as accounting, are known as **strategic information systems**.
True | False
**False**
* Information systems that focus on operational and managerial applications in support of basic business functions are known as* **functional business systems.** *(True)*
* (p.15)*
49
According to the Real World Case, the big problem facing the Bryan Cave law firm in 2002 was:
1. Communications between all their lawyers and offices.
2. Dealing with the differences in laws around the world.
3. Billing their clients correctly.
4. Making the highest profits from their resources while delivering the highest customer value.
**4. Making the highest profits from their resources while delivering the highest customer value.**
(p.43)
50
In an information system context, which one of the following would be the most applicable description of application software?
1. It controls and supports the operations of a computer
2. It consists of programs that direct particular processing activities
3. It consists of operating instructions for people who will use an information system
4. None of the choices are correct.
**2. It consists of programs that direct particular processing activities**
51
A process control system is an example of an operation support system that records and processes data resulting from business transactions.
True | False
**False**
* A transaction processing system is an example of an operation support system that records and processes data resulting from business transactions. (True)*
(p. 13)
52
Telecommunications networks consist of \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. computers, the Internet, intranets, and extranets
2. communications processors
3. devices interconnected by communication media and controlled by communications software
4. All of the choices are correct.
**4. All of the choices are correct.**
53
A large-scale movement to outsource basic software programming functions to India, the Middle East, and Asia-Pacific countries has resulted because U.S. programmers have been inadequately trained.
True | False
**False**
* Outsourcing software programming functions has resulted because of rising labor costs in North America, Canada, and Europe. (True)*
(p. 20)
54
A _______________ team uses a corporate intranet and the Internet for electronic mail, videoconferencing, electronic discussion groups, and Web pages of work-in-progress information to collaborate on business projects.
**_virtual_**
55
A nuclear power plant uses electronic sensors linked to computers to continually monitor processes and make instant (real-time) adjustments that control the power generation process. This is an example of a(n) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. transaction processing system
2. decision support system
3. enterprise collaboration system
4. process control system
**4. process control system**
## Footnote
(p.13)
56
All of the following normally happens to data during a value-added process except:
1. Their useful life is determined
2. Their form is aggregated, manipulated, and organized
3. Their content is analyzed and evaluated
4. They are placed in a proper context for a human user
**1. Their useful life is determined**
57
system that provides pre-specified reports for the managers of an organization would be classified as a _______________ system.
**_management_**
58
After data has been entered into a computerized information system, it is usually not necessary to correct or update it. That is the benefit of a computerized system—once entered, always correct.
True | False
**False**
## Footnote
* The quality of any data stored in an information system must be maintained by a continual process of correcting and updating activities. (True)*
(p. 34)
59
Expert systems can serve as consultants to users by providing expert advice in limited subject areas.
True | False
**True**
(p.10)
60
According to the Real World case, eCourier uses SeeWhy software to:
1. Track packages that have not been delivered.
2. Provide business intelligence in terms of customer satisfaction.
3. Interface with their accounting software.
4. All of the above.
**2. Provide business intelligence in terms of customer satisfaction.**
(p.42)
61
One system can be made up of other systems or can be a part of a bigger system.
True | False
**TRUE**
(p.3)
62
Decision support systems (DSS) provide managerial end users with ad hoc and interactive support of their decision-making processes.
True | False
**True**
(p.9)
63
Information systems are just like any other system, but their value to the modern organization is unlike any other system ever created.
True | False
**True**
(p.28)
64
Information processing consists of the system activities of input, processing, output, \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, and control.
**storage**
65
The _______________ component in a cybernetic system refers to the data about the performance of the system.
**feedback**
66
The term "information technology" refers to all of the components and resources necessary to deliver the information and functions of a system to an organization.
True | False
**False**
* The term "information technology" refers to the various hardware, software, networking, and data management components necessary for the system to operate. "Information system" describes all of the components and resources necessary to deliver its information and functions to the organization.* (True)
(p. 7)
67
All of the following would be considered a software resource in an information system except:
1. A computer operating system
2. A word processing software package
3. A telecommunication network
4. All of the choices are software resources.
**3. A telecommunication network**
## Footnote
(p.31)
68
When a manager uses an interactive, computer-based information system to assist in his/her decision making, the manager is using a _______________ support system.
**_decision_**
69
The information systems function is equally as important to business success as the function of
1. accounting
2. operations management
3. human resources management
4. All the choices are correct.
**4. All the choices are correct.**
## Footnote
(p.24)
70
Information technology can help all kinds of businesses improve the efficiency and effectiveness of their business processes and managerial decision making.
True | False
**TRUE**
(p.3)
71
A manufacturing system accepts raw materials as input and produces finished goods as output. An information system accepts data as input and processes them into _______________ as output.
**information**
72
An extranet is an Internet-like network inside the enterprise; an intranet is between the enterprise and its trading partners.
True | False
**False**
* An intranet is an Internet-like network inside the enterprise; an extranet is between the enterprise and its trading partners. (True)*
(p. 11)
73
Data are raw facts or observations, typically about physical phenomena or business transactions.
True | False
**True**
## Footnote
(p.32)
74
In the context of the information systems model, computer peripherals typically consist of hardware devices, such as keyboards, and productivity tools, such as word processing software.
True | False
**False**
* Computer peripherals typically consist of hardware devices that allow the input, output, or storage of data; word processing software is not a hardware resource. (True)*
(p. 31)
75
As a manager, you must be aware of what uses of information technology might be considered improper, irresponsible, or harmful to individuals or to society. This dimension of the use of information technology is referred to in the text as an _______________ responsibility.
**_ethical_**
76
Integration of business systems allows greater flexibility and provides greater business support than any of the individual systems could provide alone.
True | False
**True**
(p.8)
77
A system that can change itself or its environment in order to survive is _______________ system.
1. a control
2. a self-monitoring
3. an environmental
4. an adaptive
**4. an adaptive**
## Footnote
(p.27)
78
Management information systems (MIS) provide information in the form of reports and displays.
True | False
**True**
(p.14)
79
A production manager needs a system to help determine how much product to manufacture based on the expected sales associated with a future promotion, plus the location and availability of the raw materials necessary to manufacture the product. What type of system would meet this manager's needs?
1. Transaction processing system
2. Process control system
3. Enterprise collaboration system
4. Decision support system
**4. Decision support system**
## Footnote
(p.14)
80
Maintenance is one of the key activities in the development and management of a business information system.
True | False
**TRUE**
(p.18)
81
Falling prices of computer hardware and software should continue to induce more businesses to expand their computerized operations.
True | False
**True**
(p.22)
82
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ involves monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal.
**Control**
83
How do information systems aid in decision making?
1. Information systems help companies determine investments.
2. Information systems help companies determine which products to sell or discontinue.
3. Information systems can be used to gain competitive advantage.
4. All of the choices are correct.
**4. All of the choices are correct.**
## Footnote
(p.8)
84
According to the textbook case, Welch's uses BI software from Oco to:
1. manage their gasoline usage.
2. decide which products should be produced.
3. ensure that its carriers are shipping full truckloads to customers.
4. follow new competitive trends from its competitors.
**3. ensure that its carriers are shipping full truckloads to customers.**
## Footnote
(p.8)
85
Computer-based information systems are usually conceived, designed, and implemented using some form of systematic development process. The investigation stage includes \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. determining the economic or technical feasibility of a proposed application
2. acquiring and learning how to use the necessary software
3. improving the system
4. All of the choices are correct.
**1. determining the economic or technical feasibility of a proposed application**
## Footnote
(p.18)
86
A sales manager exercises control when reassigning salespersons to new territories after evaluating feedback about their sales performance.
True | False
**True**
(p.26)
87
In an information system, the _______________ activity would be considered the component that evaluates feedback in order to determine whether the system is moving toward the achievement of its goal.
**control**
88
Enterprise collaboration systems involve the use of software tools to support e-commerce functions with customers and suppliers.
True | False
**False**
* Enterprise collaboration systems involve the use of software tools to support communication, coordination, and collaboration among the members of networked teams and workgroups. (True)*
(p. 13)
89
Marketing and selling books to consumers over the Internet is an example of _______________ commerce.
**_electronic or Internet or "E-"_**
90
An information system that supports the business functions of accounting, finance, human resource management, marketing, or operations would be classified as a(n) _______________ system.
1. functional business
2. executive information
3. management information
4. decision support
**1. functional business**
## Footnote
(p.16)
91
Increased importance placed on cyber-security will **reduce** the need for workers skilled in information security.
True | False
**False**
* Increased importance placed on cyber-security will result in an **increased** need for workers skilled in information security. (True)*
(p. 22)
92
Anyone who uses an information system or the information it produces can be referred to as an end user.
True | False
**True**
## Footnote
(p.29)
93
The success of an information system should be measured by both its efficiency and its \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
**_effectiveness_**
94
An _______________ system is an organized combination of people, hardware, software, telecommunications networks, and data resources that collects, transforms, and disseminates information in an organization.
**_information_**
95
The rapid development of microcomputer processing power, application software packages, and telecommunications networks gave birth to the phenomenon of \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. manufacturer-to-public direct sales
2. MIS departments
3. end user computing
4. electronic monitoring
**3. end user computing**
## Footnote
(p.9)
96
Which of the following is an example of control of an information system's performance?
1. A system malfunction wiped out two weeks of student registration records
2. Programmers created a user friendly input screen for a new system
3. Subtotals do not add up to total sales; IT staff investigates whether data entry or processing is the problem
4. An extra $20 was added to every water bill by mistake
**3. Subtotals do not add up to total sales; IT staff investigates whether data entry or processing is the problem**
97
Information technology can be used to support \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. product development teams
2. customer support processes
3. any other business activity
4. All the choices are correct.
**4. All the choices are correct.**
(p.3)
98
According to the text, the steps of developing an information system, in their proper order, are:
1. Investigate, analyze, implement, design, maintain
2. Investigate, design, analyze, implement, maintain
3. Maintain, implement, design, analyze, investigate
4. Investigate, analyze, design, implement, maintain
**4. Investigate, analyze, design, implement, maintain**
## Footnote
(p.18)
99
All of the following would be considered a hardware resource except:
1. A microcomputer
2. A keyboard
3. Magnetic and optical disks
4. Programs and procedures
**4. Programs and procedures**
## Footnote
(p.30)
100
A system that controls the industrial processes of an organization would be classified as a(n) _______________ support system.
**_operations_**
101
An expert system can provide advice for operational chores, such as equipment diagnostics or loan portfolio management.
True | False
**True**
102
Most information systems are designed to \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. produce information and support decision making
2. handle record-keeping
3. handle transaction processing chores
4. All the choices are correct.
**4. All the choices are correct.**
## Footnote
(p.15)
103
An information system can use hardware as simple as a pencil and paper to capture and store its data.
True | False
**TRUE**
(p.7)
104
During the 1980s and 1990s, information technology helped companies gain a competitive advantage in the global marketplace. This is referred to as the _______________ information systems concept.
**_strategic_**
105
Most retail stores now use computer-based information systems to keep track of inventory, but few use them to evaluate sales trends.
True | False
**False**
* Most retail store now use computer-based information systems to both keep track of inventory and to evaluate sales trends. (*True)
(p. 8)
106
A _______________ document is the original, formal record of a transaction.
**source**
107
According to the Real World case about the New York Times, the newspaper industry is in very deep trouble. What has become most important to them?
1. Business model innovation
2. Internet connectivity
3. Technological innovation
4. Communication initiatives
**1. Business model innovation**
## Footnote
(p.28)
108
A functional business system supports all of the following types of applications except:
1. Accounting
2. Customer problem resolution
3. Marketing
4. Human resource management
**2. Customer problem resolution**
## Footnote
(p.16)
109
The original, formal record of a transaction is called the:
1. Updated form
2. Paper form
3. Transaction document
4. Source document
**4. Source document**
110
A system with feedback and _______________ functions is sometimes called a cybernetic system.
**_control_**
111
Most end users in business are referred to as knowledge workers, people who spend most of their time communicating, collaborating, and creating, using, and distributing information.
True | False
**True**
(p.29)
112
Interprise collaboration systems enhance team and workgroup communication and productivity, and include applications that are sometimes called office _______________ systems.
**_automation_**
113
Organizations are examples of _______________ systems because they interface and interact with other systems in their environment.
1. linked
2. open
3. dependent
4. parallel
**2. open**
## Footnote
(p.27)
114
Optical disks and plastic cards are examples of hardware resources, but paper forms are not.
True | False
**False**
## Footnote
Optical disks, plastic cards, and paper forms are all examples of hardware resources.
(p.30)
115
Gaining a strategic advantage over competition requires the innovative application of information technologies.
True | False
**TRUE**
(p.8)
116
The goal of knowledge management systems (KMS) is to help knowledge workers create, organize, and _______________ important business knowledge wherever and whenever it is needed.
**_share_**
117
Developing an information system solution involves all of the following steps except:
1. Investigation
2. Implementation
3. Redesign
4. Maintenance
**3. Redesign**
## Footnote
(p.18)
118
All of the following are good examples of information except:
1. The social security number of the company's forklift operator
2. The retail price of blue widgets
3. How much the company owes to vender number 17
4. The numbers 1236789, 349875, and 340977
**4. The numbers 1236789, 349875, and 340977**
119
A database of customer purchases that provides end-user managers with interactive and ad hoc decision-making support is referred to as \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. a transaction processing system
2. a decision support system
3. an information reporting system
4. an executive information system
**2. a decision support system**
## Footnote
(p.14)
120
In the context of the information system model, software resources include the sets of operating instructions called \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, which direct and control computer hardware.
**programs**
121
An organization is considered an **open system** when it interfaces and interacts with other systems in its environment.
True | False
**True**
(p.27)
122
The majority of organizations today would be classified as _______________ systems.
1. open
2. closed
3. open adaptive
4. closed adaptive
**3. open adaptive**
## Footnote
(p.28)
123
According to the textbook case, the Oco BI software used by Welch's:
1. increases the number of deliveries made on Fridays.
2. assures that most deliveries are not made on Fridays.
3. assures that most deliveries are made on Fridays.
4. helps them even out the number of delivery trucks used each day of the week.
**4. helps them even out the number of delivery trucks used each day of the week.**
## Footnote
(p.9)
124
According to the textbook case on responsibility and accountability:
1. IT is always 100% responsible for any large project involving information technology.
2. IT is never 100% responsible for any large project involving information technology.
3. IT is sometimes 100% responsible for any large project involving information technology.
4. None of the above is correct.
**2. IT is never 100% responsible for any large project involving information technology.**
## Footnote
(p.17)
125
Which of the following systems acts as a consultant to users?
1. Knowledge
2. Integrated information
3. Executive information
4. Expert
**4. Expert**
## Footnote
(p.16)
126
Developing information system solutions to business problems in an organization is the responsibility of
1. information system specialists
2. computer programmers
3. systems analysts
4. all information system users within the organization
**4. all information system users within the organization**
## Footnote
(p.18)
127
In the context of the information systems model, data resources are typically organized as databases and expert systems.
True | False
**False**
## Footnote
* Data resources are typically organized as databases and **knowledge bases**. (True)*
(p. 32)
128
E-commerce \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. involves buying, selling, marketing, and servicing of products, services, and information over a variety of computer networks
2. uses the Internet, intranets, and extranets to support every step of the commercial process, such as multimedia advertising, product information, and customer support
3. involves Internet security and payment mechanisms that ensure completion of delivery and payment processes
4. All of the choices are correct.
**4. All of the choices are correct.**
## Footnote
(p.12)
129
When employees in a project team use email to send and receive messages and use video conferences to hold electronic meetings and coordinate their activities, they are using \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.
1. transaction processing systems
2. process control systems
3. enterprise collaboration systems
4. decision support systems
**3. enterprise collaboration systems**
## Footnote
(p.14)
130
The source document is:
1. The form of a document after its final update
2. A transaction document that refers to the source of the product
3. The original, formal record of a transaction
4. The first update to any transaction
**3. The original, formal record of a transaction**
131
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ is data about the performance of a system.
**Feedback**
132
Process control systems monitor and control _______________ processes.
1. physical
2. transactional
3. inter-departmental
4. mechanical
**1. physical**
## Footnote
(p.13)
133
All the following are examples of an information system, except:
1. A day planner
2. A cash register
3. A group of marbles in a box
4. A paper-based accounting ledger
**3. A group of marbles in a box**
## Footnote
(p.6)
134
Smoke signals and library card catalogs are examples of an information system.
True | False
**True**
(p.6)
135
People, hardware, software, \_\_\_\_\_\_\_\_\_\_, and networks are the five basic resources of information systems.
**data**
136
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ is defined as the use of Internet technologies to work and empower business processes, electronic commerce, and enterprise collaboration within a company and with its customers, suppliers, and other business stakeholders.
**_business_**
137
Companies generally rely on e-business applications to do all of the following except:
1. Re-engineer internal business processes
2. Implement electronic commerce systems
3. Monitor employee productivity
4. Promote enterprise collaboration among business teams and workgroups
**3. Monitor employee productivity**
## Footnote
(p.11)
138
The expanding role of information systems from the 1950s to the present, in sequential order, are:
1. Management reporting, decision support, electronic business and commerce, data processing, strategic and end user support
2. Data processing, management reporting, strategic and end user support, electronic business and commerce, decision support
3. Data processing, management reporting, decision support, strategic and end user support, electronic business and commerce
4. Electronic business and commerce, management reporting, data processing, strategic and end user support, decision support
**3. Data processing, management reporting, decision support, strategic and end user support, electronic business and commerce**
## Footnote
(p.10)
