Chapter 1

Question 1

Who is a Manager?

Answer 1

They Coordinate work activities to achieve organizational goals
Actions are affected by both the internal culture of the organization and the constraints of the external environment-including the global environment.

Question 2

Common Characteristics of Organizations (All types)

Answer 2

Distinct purpose
Composed of people
Deliberate Structure
Large organizations make up 2% small business make up 98%

Question 3

What Do Managers Do

Answer 3

Efficiency (Doing Things Right)
Effectiveness (Doing The Right Things)
Great Managers integrate both equally

Question 4

Management Functions

Answer 4

Plan

• Organizing
• Lead
• Control

Question 5

Management Roles

Answer 5

Interpersonal Roles (Figurehead, leader liaison)
Informational Roles (Monitor, Disseminator, spokesperson)
Decisional Roles (Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator)

Question 6

Management Skills

Answer 6

Technical Skills (Knowledge and Proficiency)
Human Skills (Working well with people)
Conceptual Skills (To Conceptualize about abstract and complex situations)

Question 7

The Manager must deal with multicultural challenges, tech changes, and the demand for more accountability from customers and clients

Answer 7

Corporate ethics Scandals
Social responsibility
Diverse workforce
Globalization

Question 8

Characteristics of effective companies

Answer 8

Flexibility
Efficiency
Adaptability