Chapter 1 and 2 Flashcards
(41 cards)
it is planned effort by a company
to facilitate employees’ learning of job-related competencies.
Training
What competencies include in training ?
knowledge, skills or
behavior critical for successful job
performance
What is the goal of training ?
It is for the employees to
master the competencies and apply them
to their day-to-day activities.
It includes basic skills
advanced skills an understanding of the
customer or manufacturing system, and
self-motivated creativity.
Intellectual Capital
It Is linked to strategic business goals and
objectives. It also uses an instructional design process to ensure
that training is effective and
creates working conditions that encourage
continuous learning.
High-leverage Training
It requires
employees to understand the entire work
system, including the relationships
among their jobs, their work units, and
the company.
Continuous Learning
Managers take an active role in:
Identifying training needs.
Ensuring that employees use training in their
work.
Facilitating the sharing of knowledge, by using
informational maps.
A systematic approach for developing training
programs.
Training and Design Process
Training and Design Process is based on the principles of ?
Instructional
System Design (ISD).
Instructional Design is referred to as ?
ADDIE Model
ADDIE MODEL stands for ?
analysis, design,
development, implementation, and
evaluation
Seven Steps of Training Design Process
- Conducting Needs Assessment
- Ensuring Employees Readiness for Training
- Creating a Learning Environment
- Ensuring Transfer of Training
- Developing an Evaluation Plan
- Selecting Training Method
- Monitoring and Evaluating Program
What steps share the following assumptions regardless of the specific ISD approach used?
Training design is effective only if it helps
employees reach their training objectives.
Measurable learning objectives should be
identified before the training program begins.
Evaluation plays an important part in planning
and choosing a training method, monitoring
the training program, and suggesting changes
to the training design process.
List of Forces Influencing Working and Learning ?
Economic Cycles
Globalization
Increased value placed on intangible assets and human capital.
Focus on link business strategy
Changing demographics and diversity of the work force.
Talent Management
Customer Service and Quality Emphasis.
New Technology
High Performance Work System
It provide an opportunity for companies to take
a closer look at training and development to
identify those activities that are critical for
supporting the business strategy as well as
those mandated by law.
Economic Cycles
It provides training and development
opportunities for global employees.
It also provide cross-cultural training to prepare
employees and their families to understand
the culture and norms of the country to which
they are being relocated and assists in their
return to their home country after the
assignment.
Globalization
It is employees
who contribute to the company not through
manual labor but through what they know,
perhaps about customers or a specialized
body of knowledge.
Knowledge worker
It is the degree to
which employees are fully involved in their
work and the strength of their commitment to
their job and the company.
Employee engagement -
It is the adoption of a new idea or
behavior by a company.
Change
Embraces a culture
of lifelong learning, enabling all employees to
continually acquire and share knowledge.
Learning Organization
It is all about attracting,
retaining, developing, and motivating
highly skilled employees and managers.
Talent Management
Talent Management is significant because of?
occupational and job changes.
retirement of baby boomers.
skill requirements.
the need to develop leadership skills.
It is called a
companywide effort to continuously improve
the ways people, machines, and systems
accomplish work.
Total Quality Management (TQM)
List of few core values of TQM ?
Methods and processes are designed to meet
the needs of internal and external customers.
Every employee in the company receives
training in quality, which is designed into a
product or service to prevent errors from
occurring rather than being detected and
corrected.
