CHAPTER 1: COMMUNICATION PROCESSES, PRINCIPLES, AND ETHICS

Question 1

the process of accomplishing a goal, “with a business to confer or relate with one another

Answer 1

COMMUNICATION

Question 2

Communication is derived from the word _____ which means “with”

Answer 2

CON

Question 3

Communication is derived from the word _____ which means “a business”

Answer 3

MUNUS

Question 4

Communication is derived from the _______ words

Answer 4

LATIN

Question 5

5 ASPECTS OF COMMUNICATION

Answer 5

COMMUNICATION:
1. Is integrated in all parts of our lives
2. Meets needs
3. Is guided by culture and context
4. Is learned
5. Has ethical implications

Question 6

In what ways is communication integrated in all parts of our lives? (4)

Answer 6

ACADEMICS
PROFESSIONAL
PERSONAL
CIVIC

Question 7

affects well-being

Answer 7

PHYSICAL NEEDS

Question 8

helps us achieve long-term and short-term goals

Answer 8

INSTRUMENTAL NEEDS

Question 9

maintains social bonds and interpersonal relationships

Answer 9

RELATIONAL NEEDS

Question 10

allows us to present ourselves in a distinct manner

Answer 10

IDENTITY NEEDS

Question 11

a full range of learned human behavioral patterns which includes knowledge, belief, art, law, morals, customs, capabilities, and habits acquired by man as a member of the society

Answer 11

CULTURE

Question 12

e circumstances that form the setting for an event, statement, or
idea, and in terms of which it can be fully understood

Answer 12

CONTEXT

Question 13

influence how we perceive and define communication

Answer 13

CULTURE AND CONTEXT

Question 14

2 TYPES OF COMMUNICATION

Answer 14

VERBAL
NON-VERBAL

Question 15

TWO TYPES OF VERBAL COMMUNICATION

Answer 15

ORAL
WRITTEN

Question 16

FACTORS THAT AFFECT VERBAL COMMUNICATION

Answer 16

Tone of voice
• Use of descriptive words
• Emphasis on certain phrases
• Volume of voice

Question 17

produced by the body

Answer 17

NON-VERBAL CUES

Question 18

produced by the broad setting such as time,
space, and silence.

Answer 18

NON-VERBAL MESSAGES

Question 19

refers to the information and experiences that are provided to the receiver of the communication process. It is what the receiver derives value from. It is expressed in a medium like speech, writing, or visuals which may be delivered in various media.

Answer 19

CONTENT

Question 20

way the message is presented or delivered. The content of the message should not contradict with the non-verbal cues

Answer 20

PROCESS

Question 21

situation or environment in which your message is delivered. It is when and where communication happens.

Answer 21

CONTEXT

Question 22

the information or message should be coded or worded clearly

Answer 22

PRINCIPLE OF CLARITY

Question 23

the receiver’s attention should be drawn to the message to make
the communication effective

Answer 23

P. OF ATTENTION

Question 24

There should be feedback information from the receiver to know whether s/he understood the message in the same sense in which the sender has meant it.

Answer 24

P. OF FEEDBACK

Question 25

informal communication may prove effective in situations when formal communication may not achieve its desired results.

Answer 25

P. OF INFORMALITY

Question 26

communication meets needs

Answer 26

PIRI

Question 27

Elements of communication

Answer 27

SMARNFC

Question 28

ISSUES in Comm.

Answer 28

CPC

Question 29

principles of comm.

Answer 29

CAFICTA