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Laboratory Management > Chapter 1: GENERAL CONCEPTS AND ADMINISTRATIVE ISSUES > Flashcards

Chapter 1: GENERAL CONCEPTS AND ADMINISTRATIVE ISSUES Flashcards

(52 cards)

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1
Q

It is often used interchangeably but represents different qualities.

A

Leadership and management

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2
Q

It provides the direction of where a group (or an organization) is going, whereas management provides the “road” to get there.

A

Leadership

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3
Q

It implements objectives, controls budgets, organizes staff, and ensures that things are done right.

A

Managers

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4
Q

What are the FOUR key styles of situational leadership models?

A

Supporting
Directing
Delegating
Coaching

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5
Q

This leader provides HIGH SUPPORT but LOW DIRECTION in accomplishing duties.

A

Supporting leader

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6
Q

This leader provides LOW SUPPORT but HIGH DIRECTION and presents rules, orders, or other defined instructions, but limited support.

A

Directive leader

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7
Q

This leader provides LOW SUPPORT and LOW DIRECTION, allowing competent (generally, more experienced) staff to assume accountability and responsibility to complete the goals.

A

Delegating leader

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8
Q

This leader provides high support and high direction by guiding individuals to make real-time decisions with appropriate support and corrective actions as needed.

A

Coaching leader

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9
Q

Leader or Manager

Does the right thing

A

Leader

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10
Q

Leader or Manager

Challenges status quo

A

Leader

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11
Q

Leader or Manager

Asks what and why

A

Leader

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12
Q

Leader or Manager

Thinks long term

A

Leader

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13
Q

Leader or Manager

Asks how and when

A

Manager

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14
Q

Leader or Manager

Inspiration

A

Leader

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15
Q

Leader or Manager

Thinks short term

A

Manager

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16
Q

Leader or Manager

Risk taker

A

Leader

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17
Q

Leader or Manager

Maintains control

A

Manager

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18
Q

Leader or Manager

Organizer and developer

A

Leader

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19
Q

Leader or Manager

Administrator

A

Leader

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20
Q

Leader or Manager

Implementer

A

Manager

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21
Q

Leader or Manager

Does things right

22
Q

Leader or Manager

Is a good soldier

23
Q

Leader or Manager

Accepts status quo

24
Q

Leader or Manager

Watches bottom line

25
Basic Management Responsibilities Operations Management
Quality assurance Policies and procedures Strategic planning Benchmarking Productivity assessment Legislation/regulations/HIPAA compliance Medicolegal concerns Continuing education Staff meetings
26
The process by which high-level decisions are made is called? It is usually based on long-term projections and a global view that can have an impact on all levels of a laboratory’s operations.
Strategic planning
27
Basic Management Responsibilities Marketing Management
Customer service Outreach marketing Advertising Website development Client education
28
Basic Management Responsibilities Financial Management
Departmental budgets Billing CPT coding ICD-10 coding Compliance regulations Test cost analysis Fee schedule maintenance
29
Basic Management Responsibilities Human Resource Management
Job descriptions Recruitment and staffing Orientation Competency assessment Personnel records Performance evaluation/appraisals Discipline and dismissal
30
What type of Manager? (supervisors, team leaders, chief technologists)
First-line manager
31
What type of Manager? (operations managers, division heads)
Middle manager
32
What type of Manager? (laboratory directors, board of directors, and the various C-suite [top-level] executives)
Top manager
33
It consists of the detailed day-to-day operations needed to meet the immediate needs of the laboratory and works toward meeting the long-term strategic goals that have been set.
Tactical planning
34
It is an essential factor that each member of the committee must embrace and agree to in the early stages of the strategic planning process.
Commitment
35
Give at least techniques that can be used to guide the strategic planning process.
Histograms/graphs/scattergrams Brainstorming Fishbone Diagrams, storyboarding, Pareto analyses, Delphi analyses SWOT (strengths, weaknesses, opportunities, threats) analyses
36
It is to ensure that quality laboratory services are provided.
Key management goal
37
It is a systems approach that focuses on teams, processes, statistics, and the delivery of services/products that meet or exceed customer expectations
Total quality management
38
It is a performance improvement program, the goal of which can be summarized by the mantra “improvement by eliminating process variation”—that is, improvements in performance, quality, bottom line, customer satisfaction, and employee satisfaction.
Six sigma
39
What is the SIX sigma?
- Define - Measure - Analyze - Improve - Control
40
SIX SIGMA ____ project goal or other deliverable that is critical to quality.
Define
41
SIX SIGMA ____ baseline performance and related variables.
Measure
42
SIX SIGMA ____ data using statistics and graphs to identify and quantify root cause.
Analyze
43
SIX SIGMA ____ performance by developing and implementing a solution.
Improve
44
SIX SIGMA ____ factors related to the improvement, verify impact, validate benefits, and monitor over time.
Control
45
This provides clear expectations for both employee and employer, potentially avoiding any future “that’s not in my job description” discussion. The recruiting and hiring process requires an understanding of established strategic goals in order to find qualified individuals who will meet those needs.
Human resource management
46
The laboratory is a high-value asset in diagnostic medicine.
Financial management
47
Provided in many different ways and can be thought of as a continuum from point of-care tests producing immediate answers to highly sophisticated laboratory tests that may take days to complete.
Laboratory services
48
It is a consolidation process on a grand scale
Regionalization
49
Routine clinical laboratory activities can inherently expose staff, and potentially the public, to a variety of hazards, including infectious biologicals, toxic chemicals, and various levels of radioactive materials.
Safety
50
An expose an unprotected individual to bacteria, viruses, parasites, or prions that can result in injury
Biological hazard
51
These clinical laboratories are mandated by OSHA to develop and actively follow plans that protect laboratory workers from potential exposure to hazardous chemicals.
Chemical hazard
52
This is a collective group of injuries involving the musculoskeletal and/or nervous system in response to long-term repetitive twisting, bending, lifting, or assuming static postures for an extended period of time.
Ergonomic hazards

Laboratory Management (6 decks)

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