Chapter 1- Inside and Outside

Question 1

what are the internal strategies in a business?

Answer 1

Structure
Strategy
Style of management

Question 2

What are the external challenges for businesses?

LEGGSST

Answer 2

Labour Factor
Economic Factor
Global Factor
Government Factor
Social Responsibility
Sustainability
Technological Factor

Question 3

What is the function of a Manager?

Answer 3

Planning
Organization
Leading
Controlling

Question 4

planning

Answer 4

Formulating strategy to achieve goals

Question 5

Organizing

Answer 5

Designing work activities, assignment of tasks and authority

Question 6

Leading

Answer 6

Guiding and Motivation employees, Communicating ideas

Question 7

Controlling

Answer 7

Conflict and and problem resolution, assessing progress and maintaining standards

Question 8

what are the 3 roles of a Manager?

Answer 8

Informational Role
Interpersonal Role
Decisional Role

Question 9

Informational role of a manager

Answer 9

Monitor
Disseminator
Spokes person

Question 10

Interpersonal role of a manager

Answer 10

Figure Head
Leader
Liaison

Question 11

Decisional role of a manager

Answer 11

Entrepreneur
Disturbance Handler
resource Allocator
Negotiator

Question 12

Classical approach to management

Answer 12

Scientific Management
Administrative Management
Bureaucratic Model

Question 13

Behavioural approach to management

Answer 13

Human Relations
Mary Parker Follet/Chester Bernard
Modern Behavioural Science and motivation based theories

Question 14

Scientific Management

Answer 14

Created after the industrial revolution “Laissez Faire”

Question 15

Fredrick Taylor

Answer 15

Improving management improves productivity

1) Standardize Work
2) specializing and compartmentalizing workers
3) Supervise the Workers
4) Motivate the workers

Negatives:
treated as machines

Question 16

Henry Fayol

Answer 16

-Division of Work: Breaking work down to it’s simplest components and assigning them
-Unity of Command, authority concentrated at upper levels
Managers job was to give orders and to discipline.
-Esprit de corps create cohesiveness
-Goals of company

Negatives:
lower levels have no voice, no individual interests considered

Question 17

Max Weber

Answer 17

• Division of Labour - specialization and simplifying work
• Rules and Procedures
• Impersonality - professional rather then personal
• Selection and Promotion- hired based off skill rather then relationship
• Hierarchy of authority -Fixed position of Power typically pyramid

Question 18

Fredrick Taylor

Answer 18

• Standardizing the work
• Supervising the workers
  workers are not capable of managing themselves
  mental work and physical work are separated
• Motivating the workers
  money is motivation

Question 19

Elton Mayo

Answer 19

Importance of the social dimension of work

Question 20

Mary Parker Follett

Answer 20

- coordination
Maximize productivity
-self management
Partner work rather than being managed
-collaboration

Question 21

Chester Bernard

Answer 21

believed the func of manager is to...
-establish and maintain a communication system with employees
-clearly list objectives
understand what is required
believe that they can gain benefit

Question 22

Motivation theories

Answer 22

Need based :
-maslow herzberg, McGregor
Cognitive based:
expectancy theory, equity theory, goal setting theory

Question 23

Expectancy Theory

Answer 23

Motivation Victor Vroom

Question 24

Contingency of best approach to Managing

Answer 24

Organizational Size
routines of task tech
Environmental Uncertainty
Employee individual Differences (Skills, Motivation and work ethic)