Chapter 1 Managers And Managing Flashcards
(29 cards)
The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively.
Management
Collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes.
Organization
A measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.
Organizational performance
A measure of how well or how productively resources are used to achieve a goal.
Efficiency
A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.
Effectiveness
Four essential managerial tasks:
Planning
Organizing
Leading
Controlling
Planning
Identifying and selecting appropriate goals; one of the four principal tasks of management.
Strategy
A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals.
Organizing
Structuring working relationships in a way that allows organizational members to work together to achieve organizational goals; one of the four principal tasks of management.
A formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals.
Organizational structure
Articulating a clear vision and energizing and enabling organizational members so they understand the part they play in achieving organizational goals; one of the four principal tasks of management.
Leading
Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance; one of the four principal tasks of management.
Controlling
A group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs.
Department
A manager who is responsible for the daily supervision of non managerial employees.
First-line manager
A manager who supervises first-line managers and is responsible for finding the best way to use resources to achieve organizational goals.
Middle manager
A manager who establishes organizational goals, decides how departments should interact, and monitors the performance of middle managers.
Top manager
A group composed of the CEO, the COO, the president, and the heads of the most important departments.
Top management team
The ability to analyze and diagnose a situation and to distinguish between cause and effect.
Conceptual skills
The ability to understand, alter, lead and control the behavior of other individuals and groups.
Human skills
The job specific knowledge and techniques required to perform an organizational role.
Technical skills
The specific set of departmental skills, knowledge, and experience that allows one organization to outperform another.
Core competency
Downsizing and organization by illuminating the jobs of large numbers of top middle and first-line managers and nonmanagerial employees.
Restructuring
Contracting with another company usually abroad to have it perform an activity the organization previously performed itself
Outsourcing
The expansion of employees knowledge tasks and decision-making responsibilities
Empowerment
