Chapter 1: The Exceptional Manager

Question 1

The pursuit of organizational goals efficiently and effectively.

Answer 1

Management

Question 2

A group of people who work together to achieve some specific purpose. A system of consciously coordinated activities or forces of two or more people.

Answer 2

Organization

Question 3

To use resources - people, money raw materials, and the like - wisely and cost-effectively.

Answer 3

Efficiency

Question 4

To achieve results, to make the right decisions, and to successfully carry them out so that they achieve the organization’s goals.

Answer 4

Effectiveness

Question 5

The theory that a manager’s influence on an organization is multiplied far beyond the results that can be achieved by just one person acting alone.

Answer 5

Multiplier Effect

Question 6

An experienced person who provides guidance to someone new in the work world.

Answer 6

Mentor

Question 7

Setting goals and deciding how to achieve them; also, coping with uncertainty by formulating future courses of action to achieve specified results.

Answer 7

Planning

Question 8

Arranging tasks, people, and other resources to accomplish the work.

Answer 8

Organizing

Question 9

Motivating, directing, and otherwise influencing people to work hard to achieve the organization’s goals.

Answer 9

Leading

Question 10

Monitoring performance, comparing it with goals, and taking corrective action as needed.

Answer 10

Controlling

Question 11

Managers that determine what the organization’s long-term goals should be for the next 1-5 years with the resources they expect to have available.

Answer 11

Top Managers

Question 12

One of four managerial levels; they implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them.

Answer 12

Middle Managers

Question 13

One of four managerial levels; they make short-term operating decisions, directing the daily tasks of nonmanagerial personnel.

Answer 13

First-Line Managers

Question 14

Those who either work alone on tasks or with others on a variety of teams.

Answer 14

Nonmanagerial Employees

Question 15

Manager who is responsible for just one organizational activity.

Answer 15

Functional Manager

Question 16

Manager who is responsible for several organizational activities.

Answer 16

General Manager

Question 17

Organizations that are formed to make money by offering products or services.

Answer 17

For-Profit Organizations

Question 18

Organizations that are formed to offer services to some clients, not to make profit.

Answer 18

Nonprofit Organizations

Question 19

A nonprofit organization that offers services to all clients within their jurisdictions (such as the U.S. Postal Service and local fire and police departments).

Answer 19

Commonweal Organization

Question 20

Organizations that are voluntary collections of members whose purpose is to advance members’ interests.

Answer 20

Mutual-Benefit Organizations

Question 21

Of the three types of managerial roles, the roles in which managers interact with people inside and outside their work units.

Answer 21

Interpersonal Roles

Question 22

Of the three types of managerial roles, the roles as monitors, disseminators, and spokespersons.

Answer 22

Informational Roles

Question 23

Of the three types of managerial roles, the roles involving managers using information to make decisions to solve problems or take advantage of opportunities.

Answer 23

Decisional Roles

Question 24

In this role, you show visitors around your companny, attend employee birthday parties, and present ethical guidelines to your subordinates.

Answer 24

Figurehead Role

Question 25

In this role, you are responsible for the actions of your subordinates, as their successes and failures reflect on you.

Answer 25

Leadership Role

Question 26

In this role, you must act like a politician, working with other people outside your work unit and organization to develop alliances that will help you achieve your organization's goals.

Answer 26

Liaison Role

Question 27

In this role, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or gathered from snippets of conversation with subordinates you meet in the hallway.

Answer 27

Monitor Role

Question 28

In this role, you need to constantly disseminate important information to employees, as via e-mail and meetings.

Answer 28

Disseminator Role

Question 29

In this role, you are expected to put the best face on the activities of your work unit or organization to people outside of it.

Answer 29

Spokesperson Role

Question 30

In this role, you are expected to initiate and encourage change and innovation.

Answer 30

Entrepreneur Role

Question 31

In this role, you are required to fix problems from a variety of sources.

Answer 31

Disturbance Handler Role

Question 32

In this role, you need to set priorities about use of resources.

Answer 32

Resource Allocator Role

Question 33

In this role, you need to work with others inside and outside the organization to accomplish your goals.

Answer 33

Negotiator Role

Question 34

Skills that consist of the job-specific knowledge needed to perform well in a specialized field.

Answer 34

Technical Skills

Question 35

Skills that consist of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together.

Answer 35

Conceptual Skills

Question 36

Skills that consist of the ability to work well incooperation with other people to get things done.

Answer 36

Human Skills

Question 37

Ability to motivate, to inspire trust, and to communicate with others.

Answer 37

Soft skills

Question 38

The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them.

Answer 38

Competitive Advantage

Question 39

Introduction of something new or better, as in goods or services.

Answer 39

Innovation

Question 40

The buying and selling of goods or services over computer networks.

Answer 40

E-Commerce

Question 41

Using the internet to facilitate every aspect of running a business.

Answer 41

E-Business

Question 42

The storing of software and data on gigantic collections of computers located away from a company's principle site.

Answer 42

Cloud Computing

Question 43

Computerized collections of interrelated files.

Answer 43

Databases

Question 44

Stores of data so vast that conventional database management systems cannot handle them.

Answer 44

Big Data

Question 45

The discipline concerned with creating computer systems that simulate human reasoning and sensation.

Answer 45

Artificial Intelligence

Question 46

To work from home or remote locations using a variety of information technologies.

Answer 46

Telecommute

Question 47

Using video and audio links along with computers to let people in different locations see, hear, and talk with one another.

Answer 47

Videoconferencing

Question 48

Programs for planning and scheduling the people, costs, and resources to complete a project on time.

Answer 48

Project Management Software

Question 49

Implementation of systems and practices to increase the sharing of knowledge and information throughout an organization.

Answer 49

Knowledge Management

Question 50

Using state-of-the-art computer software and hardware, to help people work better together.

Answer 50

Collaborative Computing

Question 51

Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

Answer 51

Sustainability

Question 52

Represents the extent to which you possess the knowledge, skills, and attributes desired by employers.

Answer 52

Career Readiness

Question 53

Learned predisposition toward a given object.

Answer 53

Attitude

Question 54

The capacity to consistently bounce back from adversity and to sustain yourself when confronted with challenges.

Answer 54

Resilience

Question 55

The desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

Answer 55

Proactive Learning Orientation