Chapter 1: The Strategic Role of Human Resource

Question 1

Organization

Answer 1

people with formally assigned roles who work together to achieve the organization’s goal

Question 2

Manager

Answer 2

responsible for accomplishing the organization’s goal and does so by managing the efforts of the organization’s people

Question 3

Management Process Five Functions

Answer 3

• planning
• organizing
• staffing
• leading
• controlling

Question 4

Human Resource Management

Answer 4

management of people/employees in organizations to drive successful performance and achieve organizational goals

Question 5

Mutual Gains Model

Answer 5

indicates that HRM activities, processes, and procedures benefit both the organization and employees

Question 6

What, How and Why of HRM

Answer 6

• what practices help regulate employees?
• how do these practices impact employees, behaviours, outcomes, business?
• why are specific practices needed?

Question 7

Strategic Plan

Answer 7

company’s overall plan for how it will match its internal strengths and weaknesses with its external opportunities and threats to maintain competitive advantage

Question 8

Strategy

Answer 8

course of action the company can pursue

Question 9

Strategic Management

Answer 9

process of executing the organization’s strategic plan by matching the company’s capabilities with the demands of the environment

Question 10

Human Capital

Answer 10

the knowledge, education, training, skills, and expertise of a firm’s workforce

Question 11

Outsourcing

Answer 11

contracting with outside vendors to handle specific business function on a limited term or permanent basis

Question 12

Separate HR Teams

Answer 12

divide HR activities into separate silos such as recruitment, training, employee relations to ensure that the employee in each segment get specialized training and rewards

Question 13

Transaction HR Teams

Answer 13

provide support in day-to-day activities through centralized call centres or outside vendors

Question 14

Corporate HR Teams

Answer 14

assist top management in top-level issues

Question 15

Embedded HR Teams

Answer 15

have HR generalists assigned to function departments and focus on coaching and mentoring other department leaders

Question 16

Centres of Excellence (COEs)

Answer 16

specialized HR consulting firms within a company

Question 17

Human Capital Life Cycle

Answer 17

selection and assimilation, development of capabilities, transition out

Question 18

DEI

Answer 18

diversity, equity, and inclusions

Question 19

Allyship

Answer 19

activity supporting people from marginalized groups by using one’s power or privilege to amplify unheard voices and advocate for oppressed peoples

Question 20

Evidence-Based HRM

Answer 20

use of data, facts, analytics, and research to support HRM proposals, decisions, practices, conclusions

Question 21

Strategy Map

Answer 21

A graphical tool that summarizes the chain of activities that contribute to a company’s success. Shows the employees the big picture of how their performance contributes to achieving the company’s overall strategic plan (clarifies “line of sight”)

Question 22

Balanced Scorecard

Answer 22

translates an organization’s strategy into a set of performance measures. Scorecard softwares quantify relationships between HR activities, resulting employee behaviours, and firm wide outcomes
- aims to balance hard data such as financial measures with soft data such as customer satisfaction

Question 23

Succession Planning

Answer 23

The percentage of senior management positions with subordinates who are fully ready to move to the management role when the position becomes available

Question 24

Digital Dashboard

Answer 24

presents the manager with graphs and charts of how the company is doing on all the metrics from the HR scorecard process

Question 25

Ethics

Answer 25

study of standards of conduct and moral judgement

Question 26

Morality

Answer 26

the society's accepted standards of behaviour

Question 27

How Can managers create ethical environment

Answer 27

1. reduce job-related pressures 2. make it clear what is and what is not okay 3. model desired behaviour 4. reinforce the desired behaviour 5. take it seriously

Question 28

How HRM can create an ethical environment

Answer 28

1. institute ethics policies and codes 2. enforce the rules

Question 29

Social Responsibility

Answer 29

companies approach to balancing its commitments, not only to investors but also to employee, customers, and other businesses in which it operates

Question 30

External Environmental Influences

Answer 30

- Labour market issues - Economic conditions - Technology - Government - Globalization - Environment

Question 31

Labour market Issues

Answer 31

- workforce composition - generational differences - contingent workers

Question 32

Equity

Answer 32

fairness embedded in associated processes. Ensure all employees have equal access to opportunities needed to succeed

Question 33

Diversity

Answer 33

variation in the groups characteristics which includes identity, personality, cognitive skills

Question 34

Inclusion

Answer 34

an environment where the employee feels respected, accepted, supported, valued

Question 35

Four Designated Groups

Answer 35

- women, visible minorities, indigenous people, persons with disabilities

Question 36

Occupational Segregation

Answer 36

existence of certain occupation that have been traditionally limited to employees of a certain demographic characteristic

Question 37

Employment Relationship

Answer 37

company exerts direct control over the work that is done, where it is done, how it is evaluated, and other employment considerations

Question 38

Direct Employment

Answer 38

hired and paid directly by organization with the company having control over employment decisions

Question 39

Co-Employment

Answer 39

company and a third party share directive control over employment decisions

Question 40

Contract Worker

Answer 40

company does not exert direct control over the work that is done, where it is done, how it is evaluated, and other employment considerations

Question 41

Productivity

Answer 41

ratio of an organization's outputs to its inputs

Question 42

Internal Environmental Influences

Answer 42

- organizational culture - organizational climate - management practices

Question 43

Organizational Culture

Answer 43

Core values, beliefs, and assumptions that are widely shared by members of an organization

Question 44

Value

Answer 44

basic belief about what is right and wrong

Question 45

Culture

Answer 45

conveyed through an organization's mission statement, stories, myths, symbols, ceremonies

Question 46

Organizational Climate

Answer 46

The perception a company’s employees share about the firms psychological atmosphere, in terms of employee well-being, flexibility, ethics, supervision, rewards, politics, and empowerment

Question 47

Climate can be

Answer 47

- friendly or unfriendly - open or secretive - rigid or flexible - innovative or stagnent

Question 48

Empowerment

Answer 48

providing workers with skills and authority to make decisions that would typically be made by management