Chapter 1-The Strategic Role of Human Resource Management

Question 1

Human Resources Management (HRM)

Answer 1

The management of people in organizations to drive successful organizational performance and achievement of the organization’s strategic goals.

Question 2

Human Capital

Answer 2

The knowledge, education, training, skills, and expertise of an organization’s workforce.

Question 3

Scientific Management

Answer 3

The process of “scientifically” analyzing manufacturing processes, reducing production costs, and compensating employees based on their performance level.

Question 4

Human Resources Movement

Answer 4

A management philosophy focusing on concern for people and productivity

Question 5

Outsourcing

Answer 5

The practice of contracting with outside vendors to handle specified business functions on a permanent basis.

Question 6

Employee Engagement

Answer 6

The emotional and intellectual involvement of employees in their work such as intensity, focus, and involvement in his or her job and organization.

Question 7

Strategy

Answer 7

The company’s plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage.

Question 8

Change Agents

Answer 8

Specialists who lead the organization and its employees through organizational change.

Question 9

Environmental Scanning

Answer 9

Identifying and analyzing external opportunities and threats that may be crucial to the organization’s success.

Question 10

Metrics

Answer 10

Statistics used to measure activities and measure activities and results. Measures the value of HR.

Question 11

Balanced Scorecard

Answer 11

A measurement system that translates an organization’s strategy into a comprehensive set of performance measures.

Question 12

Productivity

Answer 12

The ratio of an organization’s outputs (goods and services) to its inputs (people, capital, energy, and materials)

Question 13

Primary Sector

Answer 13

Jobs in agriculture, fishing and trapping, forestry, and mining.

Question 14

Secondary Sector

Answer 14

Jobs in manufacturing and construction.

Question 15

Tertiary or Service Sector

Answer 15

Jobs in public administration, personal and business services, finance, trade, public utilities, and transportation/communications.

Question 16

Traditionalists

Answer 16

Individuals born before 1946

Question 17

Baby Boomers

Answer 17

Individuals born between 1946-1964

Question 18

Generation X

Answer 18

Individuals born between 1965-1980

Question 19

Generation Y

Answer 19

Individuals born between 1980

Question 20

Contingent/non-standard workers

Answer 20

Workers who do not have regular or full-time employment status

Question 21

Globalization

Answer 21

The emergence of a single global market for most products and services

Question 22

Organizational Culture

Answer 22

The core values, beliefs, and assumptions that are widely shared by members of the organization

Question 23

Organizational Climate

Answer 23

The prevailing atmosphere that exists in an organization and its impact on employees

Question 24

Empowerment

Answer 24

Providing workers with the skills and authority to make decisions that would traditionally made by the managers

Question 25

Operational HRM

Answer 25

traditional HRM that includes administrative responsibilities (e.g., payroll, selection, compensation, training, etc.)

Question 26

Strategic HRM

Answer 26

contemporary HRM that participates in setting up a strategic plan for organizations and executes that plan (e.g., designing strategies to attract top talent to gain competitive advantage!)

Question 27

Business Ethics

Answer 27

comprises principles, values, and standards that guide behavior in the world of business

Question 28

Personal Ethics

Answer 28

comprises principles, values, and standards that guide your behavior in the world

Question 29

Principles

Answer 29

are specific and pervasive boundaries for behavior that universal and absolute.

Question 30

Values

Answer 30

are used to develop norms that are socially enforced.

Question 31

Ethical Intelligence

Answer 31

Do not harm, Make things better, Respect others, Be Fair, Be loving

Question 32

Distributive Justice

Answer 32

Fairness of a decision outcome

Question 33

Procedural Justice

Answer 33

Fairness of the process used to make a decision

Question 34

Interactional Justice

Answer 34

Fairness in interpersonal interactions by treating others with dignity and respect

Question 35

Informational Justice

Answer 35

Was there fairness in information used to justify the change, decision, strategy, outcome, etc.