Chapter 1 to 3

Question 1

– planning, organizing, directing, and controlling organizational resources and the attainment of organizational goals in an effective and efficient manner.

Answer 1

Management

Question 2

What are the 5 Management Functions?

Answer 2

1. Planning
2. Organizing
3. Staffing
4. Directing/Leading
5. Controlling

Question 3

• defining goals for future organizational performance and deciding on the tasks and the use of resources needed to attain them.

Answer 3

Planning

Question 4

– involves the assignment of tasks into departments, and the allocation of resources to departments.

Answer 4

Organizing

Question 5

– involve putting the right men to the right jobs.

Answer 5

Staffing

Question 6

– the use of influence to motivate employees to achieve organizational goals.

Answer 6

Directing/Leading

Question 7

– monitoring of employee activities, determining whether the organization is in line with the goals.

Answer 7

Controlling

Question 8

What are the three Manager Roles?

Answer 8

1.Interpersonal
2. Informational
3. Desicional

Question 9

Give the three under interpersonal manager roles.

Answer 9

1. Figurehead
2. Leader
3. Liaison

Question 10

Give the two under the informational manager role.

Answer 10

1. Monitor
2. Disseminator

Question 11

Give the four under decisional in manager role.

Answer 11

1. Spokesperson
2. Entrepreneur
3. Disturbance Handler
4. Negotiator

Question 12

• pertains to the relationship and are related to the human skills.

Answer 12

Interpersonal

Question 13

• performs ceremonial and symbolic duties such as receiving visitors.

Answer 13

Figurehead

Question 14

– directs and motivates subordinates; trains, counsels, and communicates

Answer 14

Leader

Question 15

– maintains information links both inside and outside organization; using internet access, mail, phone calls, meetings.

Answer 15

Liaison

Question 16

– the activities used to maintain and develop an information network.

Answer 16

Informational

Question 17

– seeks and receives information, scan periodicals and reports, maintains personal contacts.

Answer 17

Monitor

Question 18

– forwards information to other organization members; send memoranda and reports, makes phone calls

Answer 18

Disseminator

Question 19

– use information they gain to from business and strategic decisions.

Answer 19

Decisional

Question 20

– transmits information to outsiders through speeches, reports, memoranda.

Answer 20

Spokesperson

Question 21

– initiates improvement projects; identifies new ideas, delegates responsibilities to other.

Answer 21

Entrepreneur

Question 22

– takes corrective action during disputes or crisis; resolves conflicts among subordinates; adapts to environmental crisis.

Answer 22

Disturbance Handler

Question 23

– distributes resources; schedules, sets budgets, and priorities.

Answer 23

Resource Allocator

Question 24

– represents department or company during negotiation contracts, sales purchases, budget determination.

Answer 24

Negotiator

Question 25

What are the three historical forces of management?

Answer 25

1. Societal Forces 2. Political Forces 3. Economic Forces

Question 26

– aspects of culture that guide and influence relationships among people. These shape social contract, the unwritten rules and perceptions on relationships among men or between employees and management.

Answer 26

Societal Forces

Question 27

– the influence of political and legal institutions on people and organization.

Answer 27

Political Forces

Question 28

– these are factors which affect the availability, production, and distribution of a society’s resources among competing users

Answer 28

Economic Forces

Question 29

What are the five management theories?

Answer 29

1. Pre-Classical Contributors Theory 2. Classical Perspective Theory 3. Behavioral Viewpoints 4. Quantative Management Theory 5. Contemporary Theories

Question 30

People in Pre-Classical Contributors Theory

Answer 30

1. Rowen Owen 2. Charles Babbage 3. Henry Towne

Question 31

:advocated concern for the working and living conditions of workers.

Answer 31

Rowen Owen

Question 32

:predicted the specialization of mental work; and suggested profit sharing.

Answer 32

Charles Babbage

Question 33

:outlined the importance of management as a science and called for the development of management principles.

Answer 33

Henry Towne

Question 34

Who developed the Scientific Management?

Answer 34

Frederick Taylor

Question 35

– he developed this subfield of classical theory where he suggested that decisions based on ‘rules of thumb’ be replaced with precise procedures developed after careful study of individual situations.

Answer 35

Scientific Management

Question 36

– husband and wife team develop time-and-motion study for efficiency and human aspect of work.

Answer 36

Frank and Lilian Gilbreth

Question 37

– according to them, this is a subfield of classical management which much be focused on the total organization rather than the individual worker.

Answer 37

Administrative Principles

Question 38

Who are the three contributors in classical perspective theory?

Answer 38

1. Mary Follette 2. Chester Barnard 3. Henri Fayol