Chapter 1 - Transition of the Role of Company Officer

Question 1

The new officer must not develop an attitude of __________.

Answer 1

Superiority

Question 2

What type of role does the CO take as a supervisor?

Answer 2

parent

Question 3

As a supervisor, the CO performs the following functions?

Answer 3

• provides leadership
• acts as a role model
• gives advice
• reps for members to admin
• negotiates conflicts
• applies counseling or coaching when necessary

Question 4

What is one of the most important tasks of a CO?

Answer 4

To ensure the safety of the unit’s members at all times.

Question 5

What responsibility cannot be delegated to another member of the unit?

Answer 5

the CO is responsible for the members and their actions and activites

Question 6

Can officers question or publicly criticize policies or orders that they believe to be unfair?

Answer 6

no, this action can provide a neg. example for both subordinates and peers.

Question 7

Which attitude will provide a newly promoted LT with the greatest success?

Answer 7

Using different leadership techniques with different people.

Question 8

Internal expectations come from within the ________.

Answer 8

Individual

Question 9

The majority of challenges a new CO will encounter are ___________ in nature.

Answer 9

Interpersonal

pg. 16

Question 10

A new company officer must enforce the rules and regulations of the agency. Which approach is most likely to be successful?

Answer 10

Start tight, then go light

pg.22

Question 11

Members of the fire department should regard their organizations as _________ oriented.

Answer 11

Service

Question 12

The NFPA has established standards for _____ levels of fire officer

Answer 12

4

Question 13

What type of form of supervision would be most appropriate when operating at the scene of a vehicle accident?

Answer 13

task-oriented

Question 14

Expectations held by subordinates and superiors would be?

Answer 14

External

Question 15

Expectations held with the personality of the new officer would be?

Answer 15

Internal

Question 16

The difference between the two forms of supervision is that station life is ________________ and emergency scene is ______________.

Answer 16

relationship-oriented

task-oriented

Question 17

An authoritarian approach in any type of organization can be __________ to the officer, the unit, and the organization.

Answer 17

disastrous

Question 18

To overcome the excuse “we never did it that way before”, the officer must explain the following 3 things.

Answer 18

1. why it is important to make the change
2. how the change will benefit the crew.
3. how the change will benefit the community.

Question 19

What does it mean to commit to the responsibilities, duties, and requirements of the supervisory position?

Answer 19

Learn about, be interested in, and be dedicated tot he position.

Question 20

What does it mean to show loyalty to the organization?

Answer 20

support the leadership team and political authority. DO NOT OPENLY CRITICIZE THE ORGANIZATION, MANAGEMENT, OR DECISIONS MADE BY IT.

Question 21

What is meant by guard conversations?

Answer 21

Never say anything, both on or off duty, that would bring dishonor onto a person, a position, or the organization.

Question 22

Consider information __________ unless told otherwise.

Answer 22

Confindential

Question 23

Setting a positive example must be founded on a consistent adherence to a set of ______, _______, and ____________.

Answer 23

moral
ethical
social values

Question 24

Praise in public: ______________

Answer 24

discipline in private

Question 25

A new officer should rarely resort to using ______ as a reason for compliance.

Answer 25

Rank

Question 26

A new officer should always remember that respect must be _________.

Answer 26

earned

Question 27

Name 3 things that the fire officer can provide the following elements so that subordinates are effective as individuals and as a team.

Answer 27

1. ethical leadership 2. fair and just supervision 3. educational and training opportunites

Question 28

How is a fire officer responsible to the organization?

Answer 28

administer properly all policies and procedures; represent the department to the members of the unit and to the public.

Question 29

How is a fire officer responsible to the public?

Answer 29

by provide effective and efficient professional service to the public.

Question 30

How can a fire officer be responsible to the profession.

Answer 30

Be a role model

Question 31

How can a fire officer be responsible to themselves?

Answer 31

live by a set of ethical standards and values that are based on the accepted moral values of the community.

Question 32

JPR?

Answer 32

job performance requirements

Question 33

a fire officer must administer the administration's ______________

Answer 33

policies procedures and orders

Question 34

Initial fire cause determination or investigation process requires the following actions be performed (4).

Answer 34

1. Secure the incident scene 2. preserve evidence 3. interview witnesses and emergency personnel. 4. notify a fire investigator when the situation warrants it.

Question 35

Most important job when determining initial fire cause.

Answer 35

secure the incident scene

Question 36

2nd most important job when determining initial fire cause.

Answer 36

preserve evidence

Question 37

when do you notify a fire investigator for fire cause determination?

Answer 37

when the situation warrants

Question 38

Can a company officer interview potential witnesses and emergency crews when trying to determine the fire cause?

Answer 38

yes

Question 39

Level 11 fire officers must be able to perform the following when they are the 1st arriving unit

Answer 39

perform the initial size-up establish IC allocate resources to control the incident

Question 40

Ensuring __________ of all personnel is an essential responsibility and duty for all fire officers.

Answer 40

The health and safety

Question 41

What is the term that means the workforce should reflect the community it serves?

Answer 41

Diversity

Question 42

______________ are employee behaviors that require an immediate corrective action by a supervisor.

Answer 42

Actionable items

Question 43

The beginning of shift report is provided from each work location to the batt chief within ____________

Answer 43

first quarter hour of the shift

Question 44

____________ is decisions and behavior demonstrated by a fire officer that are consistent with the department's core values, mission statement,and value statements.

Answer 44

Ethical behavior