Chapter 1: What is Organizational Behaviour

Question 1

Large data bases that may be analyzed to reveal patterns, trends, and
associations, especially relating to human behavior and interactions.

Answer 1

Big Data

Question 2

A field of study that investigates the impaot that individuals, groups, and structure have on behaviour within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.

Answer 2

Organizational Behaviour

Question 3

The degree to which an organization meets the needs of its clientele or customers.

Answer 3

Effectiveness

Question 4

____________ is achievement of goals.

A) Efficiency
B)Effectiveness
C) Productivity
D) Motivation
E) Job satisfaction

Answer 4

B)Effectiveness

Question 5

Which of the following statements about organizational behaviour (OB) is FALSE?

A) OB is relevant only in employment situations.
B) OB can shed light on the interactions among family members.
C) OB can be used in community settings like children’s daycare centres.
D) OB can be applied to any organization in order to make it run more effectively.
E) OB focuses on 3 levels of behaviour that can occur in any organization.

Answer 5

A) OB is relevant only in employment situations.

Question 6

What are the three inputs to processes that OB is concerned with?

A) experience, goals and configuration
B) individual, group, and organizational structure
C) structure, social units and teams
D) group, structure and political
E) interpersonal, personal and group

Answer 6

B) individual, group, and organizational structure

Question 7

Much of OB is relevant beyond the workplace. T/F

Answer 7

True

Question 8

The set of actions employees take to separate themselves from the organization.

Answer 8

Withdrawal Behaviour

Question 9

An approach taken by OB that considers behaviour within the context in which it occurs.

Answer 9

Contingency Approach

Question 10

Basing managerial decisions on the best available scientific evidence.

Answer 10

Evidence-based management

Question 11

If today’s managers positively address and manage the complex virtual workplace, which of the following increases?
A) employee turnover
B) miscommunications
C) interpersonal conflicts
D) employee well-being
E) employee burnout

Answer 11

D) Employee well-being

Question 12

Which of the following aspects is contingency approach concerned with?

A) common goals
B) similarities between people
C) context
D) co-ordinating differences
E) continuous learning

Answer 12

C) context

Question 13

If we understand the written and unwritten rules in a structured situation then human behaviour becomes

A) predictable.
B) predetermined
C) manageable.
D) controllable.
E) unpredictable.

Answer 13

A) predictable

Question 14

One of the greatest challenges facing individuals and organizations is how to behave ethically. T/F

Answer 14

True

Question 15

Explain: How does employee withdrawal challenge organizational survival? Provide examples to support
your response.

Answer 15

…

Question 16

Explain: Organizational behaviour is an applied behavioural science built upon contributions from a number of different disciplines. What are these disciplines and what are the contributions of each discipline? Be complete in your response and include four different behavioural science disciplines.

Answer 16

Anthropology
Psychology
Sociology
Social Psychology

Question 17

Situations in which individuals are required to define right
and wrong conduct.

Answer 17

Ethical Dilemma and Ethical Choices

Question 18

The degree to which an organization is able to exist and grow over the long term.

Answer 18

Organizational Survival

Question 19

Evaluations individuals make about objects, people, or events.

Answer 19

Attitudes

Question 20

The systematic approach to the study of OB is based on:

A) fundamental consistencies.
B) common sense.
C) unstructured observation.
D) gut feelings.
E) predictability.

Answer 20

A) Fundamental Consistencies

Question 21

Basing managerial decisions on the best available scientific evidence is called:

A) behavioural decision-making.
B) mechanistic decision-making.
C) organic decision-making
D) evidence-based management.
E) field study management.

Answer 21

D) evidence-based management.

Question 22

Putting employees in charge of what they do is “systematic study.” T/F

Answer 22

False