Chapter 10-14

Question 1

Collaboration between patients, families, and health care providers to co-create and co-deliver care

Answer 1

Coproduction of healthcare

Question 2

largest accredit organization in the United States, which accredits about 88 percent of all US hospitals

Answer 2

The Joint Commission

Question 3

an event that results in death or serious physical or psychological injury to a patient

Answer 3

Sentinel event

Question 4

graphical depiction of the strategy for achieving a specific outcome (effect) and the factors that influence that outcome (causes); also known as a fishbone diagram

Answer 4

Cause-and-effect diagram

Question 5

graphical depiction of a process that allows for the identification of problems and bottlenecks

Answer 5

Flowchart

Question 6

bar or line graph that allows for the identification of the causes that contribute to an overall effect

Answer 6

Pareto chart

Question 7

business processes improvement method that uses qualitative and quantitative techniques to increase performance and reduce variation

Answer 7

Six Signa

Question 8

method used to reduce waste and to increase value to the consumer by identifying what adds value, enhancing this, and seeking to reduce other actions and processes that do not add value

Answer 8

Lean

Question 9

quality improvement tool in which an organization compares itself to some standard, often industry best practice

Answer 9

Benchmarking

Question 10

comprehensive electronic record of an individual’s health information across multiple healthcare providers; ideally, it includes a patient’s demographics, medical history, medications, immunizations, diagnostic information, and notes from multiple healthcare providers interactions

Answer 10

Electronic health record (EHR)

Question 11

electronics version of patients medical record from one physician; it generally stays in the physicians office and is not shared

Answer 11

Electronic medical record (EMR)

Question 12

use of a network of remote servers to store data accessed via the internet (the cloud)

Answer 12

Cloud computing

Question 13

use of two-way audio and video communication to facilitate communication between healthcare providers or between providers and patients

Answer 13

Telemedicine

Question 14

use of mobile phones, tablets, or other wireless devices by patients to monitor their health

Answer 14

mHealth

Question 15

type of healthcare system in which is paid for mostly by government taxes, with one primary healthcare insurer and healthcare services provided mainly by government employees; also called socialized medicine

Answer 15

Beveridge model

Question 16

type of healthcare system in which is paid for mostly by employees and employers, with many health insurers and healthcare services provided mainly by private providers; also called all payer system

Answer 16

Bismarck model

Question 17

a four step quality improvement process; also known as Deming Wheel

Answer 17

Plan-Do-Study-Act

Question 18

minimum US government standard for electronic health records, outlining how a patients health information should be exchanged among clinicians or providers and insurance groups or payers

Answer 18

Meaningful use

Question 19

tool for tracking the clinical care and outcomes collection of specific patient populations, such as patients with certain chronic diseases, types of cancer, or infections

Answer 19

Registries

Question 20

gathering, analysis, and interpretation of health data to diagnoses and respond to population health and public health issues

Answer 20

Syndromic Surveillance

Question 21

health outcomes of a group of individuals, including the distribution of such outcomes within the group

Answer 21

Population health

Question 22

field that is connected with protecting and improving the health of people and communities

Answer 22

Public health

Question 23

factors that are drivers of health outcomes, including medical care, individual behavior, social environment, physical environment, and genetics

Answer 23

Determinants of health

Question 24

factors in the social and physical environment that affect health outcomes, such as economic stability, neighborhood and physical environment, education, food, community and social context, and the healthcare system

Answer 24

Social determinants of health

Question 25

large data sets that are used to analyze a population and find trends in individual or population health

Answer 25

Big data

Question 26

gathering and interpretation of data

Answer 26

Analytics

Question 27

report that assesses the health needs of a community, prioritizes those needs, and identifies resources to address them; under the Affordable Care Act (ACA), nonprofit hospitals are required to complete an assessment everyday three years

Answer 27

Community health need assessment (CHNA)

Question 28

type of healthcare system in which healthcare is paid for mostly by government taxes, with one health insurer and healthcare services provided mainly by private providers; also called single payer system

Answer 28

National health insurance model