Chapter 10 Flashcards
Written and Eectronic Communication (25 cards)
Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient’s healthcare. How should you mail this letter?
by registered mail, return receipt requested
The letter writer’s initials followed by a colon or slash and the typist’s initials constitute the ________blank.
identification line
Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?
Registered mail
A basic rule for using a plural in medical terms is that with terms ending in ________blank.
a, is to keep the a and add e
First-class mail must weigh ________blank or less.
11 ounces
Priority Mail is used for ________blank.
any item that weighs between 11 oz and 70 lbs
In general writing, use numerals when the number is ________blank or greater.
11
The practice’s name and address that are printed at the top of formal business stationery is called ________blank.
letterhead
Which of the following envelopes is most easily read by an OCR system?
a computer-printed envelope using the default font
The impression or pattern that can be seen when paper is held up to the light is called a ________blank.
watermark
Another name for clasp envelopes is ________blank.
tan kraft envelopes
Which of the following letter styles is generally considered too informal for a medical office?
simplified letter style
Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?
Certified mail
Letterhead paper is usually either sulfite bond or ________blank, which is more expensive than other types of paper.
cotton fiber bond
Which of the following is not considered a heading component of an interoffice memorandum?
Agenda
Interoffice memos are used to ________blank.
facilitate informal written communication within an office
How should you fold an invoice that will be placed in a window envelope?
use an accordion fold
The envelope size most commonly used for correspondence is ________blank.
No. 10
In which type of letter do the dateline, complimentary closing, and signature block begin at the center of the page or slightly to the right of center?
Modified-block letter style
Which of the following is good practice for managing e-mail?
Check your office e-mail regularly and empty any unwanted messages.
When writing an effective letter, a general tip is to ________blank.
know the type of person being written to
The former name for Parcel Post was ________blank.
fourth-class mail
The complimentary closing is ________blank.
placed two lines below the last line of the body
Which of the following is a correct example of a part of the inside address of a business letter?
Ms. Paula Jordan
