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Flashcards in chapter 10- management and leadership Deck (34)
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1
Q

define manager

A

responsible for setting objectives, organizing resources and motivating staff so that the organizations aims are met

2
Q

what are the 5 functions of a manager

A

setting objectives and planning, organizing resources to meet objectives, directing and motivating staff, coordinating activities, controlling and measuring performance against targets

3
Q

what are the three management roles according to Mintzberg

A

interpersonal roles, informational roles, decisional roles

4
Q

define interpersonal roles

A

dealing with and motivating staff at all levels in the organisation

5
Q

define informational roles

A

acting as a source, receiver and transmitter of all information

6
Q

define decisional roles

A

taking decisions and allocating resources to meet organizations objectives

7
Q

define leadership

A

the art of motivating a group of people towards achieving a common objective

8
Q

give 3 interpersonal roles

A

figurehead, leader, liaison

9
Q

give 3 informational roles

A

monitor, disseminator, spokesperson

10
Q

give 3 decisional roles

A

entrepreneur, resource allocator, negotiator

11
Q

define liaison

A

linking with managers and leaders of other divisions of the business and other organisation

12
Q

define disseminator

A

sending information collected from external and internal sources to the relevant people within the organization

13
Q

give 2 common characteristics of effective leaders

A

desire to succeed and natural self confidence, think beyond others and encourage others to do the same, multitalented, incisive mind that enables the heart of issues to be identified

14
Q

what are the 4 important leadership positions in a business

A

directors, manager, supervisors, workers representatives

15
Q

what are the 4 leadership styles

A

autocratic, democratic, paternalistic, laissez-faire

16
Q

define autocratic leadership

A

a style of leadership that keeps all the decision making at the centre of the organisation

17
Q

give 2 main features of the autocratic leadership style

A

leader takes all the decisions, gives little info to staff, supervisors work closely, one way communication

18
Q

give 2 drawbacks of an autocratic leadership style

A

demotivates staff who want to contribute and take responsibility, decisions do not benefit from staff output

19
Q

define democratic leadership style

A

a leadership style that promotes the active participation of workers in taking decisions

20
Q

give 2 main features of the democratic leadership style

A

participation is encourages, tow way communication, workers given information about the business to encourage full staff involvement

21
Q

give 2 drawbacks of the democratic leadership style

A

consultation with staff can be time consuming, quick decision making is hard, some issues are too sensitive to involve staff

22
Q

define paternalistic leadership style

A

based on the approach that the manager is in a better position than the workers to know what’s best for the organization

23
Q

give 2 main features of the paternalistic leadership style

A

managers do what they think is best for the workers, some consultation might take place but final decisions are made by the managers as no true participation required in decision making, managers want workers to be happy in their jobs

24
Q

give one drawback to the paternalistic leadership style

A

some workers will be dissatisfied with the apparent attempts to consult whilst not having any real power or influence

25
Q

define laissez-faire leadership style

A

leaves much of the business decision making powers to the workforce in a hands-off approach and is the reverse of autocratic

26
Q

give 2 main features of laissez-faire leadership style

A

managers delegate virtually all authority and decision making powers, very broad criteria or limits can be established for the staff to work in

27
Q

give 2 drawbacks to laissez-faire leadership style

A

workers may not appreciate the lack of structure and direction in their work, lack of feedback on employee work which can be demotivating

28
Q

what did McGregor suggest theory x managers believe

A

that workers: dislike work, avoid responsibility, are not creative

29
Q

what did McGregor suggest theory y managers believe

A

that workers: can derive much enjoyment from work as from rest and play, will accept responsibility, are creative

30
Q

give 2 factors that can determine the best leadership style for a business

A

training and experience of the workforce, attitude of managers, how much time is available for consultation and participation, importance of issues under consideration

31
Q

define informal leader

A

a person who has no formal authority but has the respect of colleagues and some power over them

32
Q

define emotional intelligence

A

the ability of managers to understand their own emotions and those of the people they work with to achieve better business performance

33
Q

what did Daniel Goleman suggest

A

that EI can be developed and improved with: self awareness, self management, social awareness and social skills

34
Q

what are 2 characteristics of a manager with a low EI

A

they would: attempt projects beyond their abilities and wouldn’t have confidence in it, lack the trust and confidence in others, fail to take the view others into consideration when making decisions, perform poorly in social situations, find it difficult to negotiate, lack the ability of team work