CHAPTER 10: MANAGING PRODUCTION AND SERVICE OPERATION Flashcards
(75 cards)
refers to “any process that accepts inputs and uses resources to change those inputs in useful ways.
OPERATIONS
INPUTS INCLUDE:
land, labor, capital, and entrepreneurship.
The transformation process converts the inputs into _______________.
final goods or services.
EXAMPLES OF FINANCIAL GOODS AND SERVICES
1.Industrial chemicals like methylene chloride, borax powder, phosphoric acid, etc., which are produced by chemical manufacturing firms;
2.Services like those for the construction of ports, high-rise buildings, roads, bridges, etc., which are produced by constructions firms;
3.Electrical products like transformers, circuit breakers, switch gears, power capacitors, etc., which are produced by electrical manufacturing firms;
4.Electronic products like oscilloscope, microwave tests systems, transistors, cable testers, etc., which are produced by electronics manufacturing firms;
5.Mechanical devices like forklifts, trucks, loaders, etc., which are produced by manufacturing firms;
6.Engineering consultancy services like those for construction management and supervision project management services, etc., which are produced by engineering consultancy firms.
Is an activity that needs to be managed by competent persons
OPERATIONS
“the process of planning, organizing, and controlling operations to reach objectives efficiently and effectively.”
OPERATION MANAGEMENT
Is related to “the cost of doing something, or the resource utilization involved.
EFFICIENCY
refers to goal accomplishment.
EFFECTIVENESS
EFFICIENCY OR EFFECTIVENESS?
When a person performs a job at lesser cost than when another person performs the same job
EFFICIENCY
EFFICIENCY OR EFFECTIVENESS?
When one is able to reach his objectives, say produce 10,000 units in one month
EFFECTIVENESS
___________ must be performed in coordination with the other functions like those for marketing and finance
OPERATION MANAGEMENT
If he Is assigned as the __________, his function is “to determine and define the equipment, tools, and processes required to convert the design of the desired product into reality in an efficient manner.”
manufacturing engineer
TRUE OR FALSE?
The engineer in charge of operations in a construction firm is responsible for the actual construction of whatever bridge or road his company has agreed to put up. He is required to do it using the least-expensive and the easiest methods.
SYEMPRE TRUE
The typical operations manager is one with a years of experience in the operations division and possesses an academic background in engineering.
FALSE!! SEVERAL DAPAT HAHA
TYPES OF TRANSFORMATION PROCESS
1.Manufacturing processes
2. Service Processes
TYPES UNDER MANUFACTURING PROCESSES
1.Manufacturing processes
a)Job shop
b)Batch flow
c)Worker-paced line flow
d)Machine-paced line flow
e)Batch/continuous flow hybrid
f)Continuous flow
TYPES UNDER SERVICE PROCESSES
2.Service processes
a)Service factory
b)Service shop
c)Mass service
d)Professional service
_____ are those that refer to the making of products by hand or with machinery.
MANUFACTURING PROCESSES
A ______is one whose production is “based on sales orders for a variety of small lots.
job shop
are very useful components of the entire production effort, since they manufacture products in small lots that are needed by, but cannot be produced economically by many companies
JOB SHOP
may produce a lot consisting of 20 to 200 or more similar parts.
JOB SHOP
produce custom products, in general. Products may be manufactured within a short notice. The equipment used are of the general purpose type.
JOB SHOP
The type of layout used by job shops is the __________, where similar machines are grouped together.
process layout
The typical size of operation is generally__________. ________ are labor intensive and machines are frequently idle.
SMALL
Job shops
