chapter 11

Question 1

Communication that occurs when team members do not meet at the same time is known as?

Answer 1

Asynchronous communication

Question 2

{Blank} - refers to apps, the use of apps, websites, and applications that enable users to create and share content, or to participate in social networks.

Answer 2

social media

Question 3

Iteration management is?

Answer 3

The process of tracking changes to a document.

Question 4

Organizations have a large amount of influence / input over social media applications

Answer 4

false

Question 5

The process where a group of people work together, all doing essentially the same type of work to accomplish a goal is called?

Answer 5

Cooperation

Question 6

collaboration

Answer 6

a group of people working together to achieve common objective via communication and iteration.

Question 7

3 criteria for a successful team

Answer 7

successful outcome
growth in team capability
meaningful and Satisfying experience

Question 8

collaboration information system

Answer 8

a information system that supports collaboration

Question 9

five components of IS

Answer 9

hardware
software
data
procedures
people

Question 10

occurs when all teams members meet at the same time conference calls and face to face meetings

Answer 10

synchronous communication

Question 11

project mangament

Answer 11

heavily focused on cooperation and collaboration

Question 12

user generated content

Answer 12

social media system support the creation and sharing

Question 13

connection data

Answer 13

data about relationships

Question 14

promotion process

Answer 14

sharing data about a product or service with the objective to improve awareness and sales

Question 15

click through rates

Answer 15

the number of clicks on an ad

Question 16

customer service

Answer 16

anything better, during, or after a Salem to Make the costumer experience better

Question 17

privacy

Answer 17

many users organization do not realize that they do not own the data on social media

Question 18

calculating roi

Answer 18

how do we accurately determine understand our return on investment in social media

Question 19

bad publicity

Answer 19

form customers and employees

Question 20

social media policy

Answer 20

a statement that delineates employee’s rights and responsibilities

Question 21

companies have to decide how to respond to content problems

Answer 21

leave it
respond to it
delete it

Question 22

sharing economy

Answer 22

firms tha enable peer to peer exchanges via online communities

Question 23

collaborative consumption

Answer 23

metal access to products and service rather than individual ownership