Chapter 11 Flashcards
(32 cards)
Which troubleshooting tool enables you to connect to a user’s remote computer, view and interact with the user’s screen, and chat with the user?
Remote Desktop
Remote Assistance
Computer Management console
Computer Assistant
Remote Assistance
What port does Remote Assistance and Remote Desktop use?
TCP 80
TCP 3389
TCP 5000
TCP 5001
TCP 3389
Where is the boot menu configuration stored?
Boot.ini
Config.sys
BCD registry file
NTLoader.cng
BCD registry file
Which of the following reverses all of the system configuration, driver, and registry changes you made since the computer last booted successfully?
Loadable Configuration
BCD registry settings
Last Known Good Configuration
Safe mode
Last Known Good Configuration
What is similar to Windows PE but also gives you a collection of recovery tools that can identify and repair many of the problems that can prevent the system from starting?
BootPE
Recovery Console
Windows RE
BIOS Boot
Windows RE
What program do you use to create a new VHD in Windows 7?
System Configuration tool
System Information tool
Disk Management console
Boot Disk tool
Disk Management console
Which of the following is a copy of various operating system configuration settings and registry information from a specific point in time?
Point-in-time backup
System restore point
System state
Incremental backup
System restore point
Which console can be customized to include any snap-in that you need organized in any way that you want?
SAC
MAC
MMC
DLL
MMC
contains the system’s boot menu information, and provides the user with access to the boot menu
Boot Configuration Data (BCD)
a new feature in Windows 7 and Windows Server 2008 R2 that enables networks with computers at remote locations to conserve bandwidth by storing frequently accessed files on local drives.
BranchCache
Each Windows 7 workstation on the branch office network caches data from the content server on its local drive and shares that cached data with other local workstations.
distributed cache mode
Windows 7 workstations on the branch office network cache data from the content server on a branch office server, enabling other workstations to access the cached data from there.
hosted cache mode
a type of job that backs up only the files that have changed since the last backup was performed.
incremental backup
When you first turn the computer on, it loads the BIOS or Extensible Firmware Interface (EFI) and runs a hardware self‐test procedure that detects the devices installed in the system and configures them using settings stored in non‐volatile memory.
Power-on self-test (POST)
a Windows 7 feature that enables an administrator, trainer, or technical specialist at one location to connect to a distant user’s computer, chat with the user, and either view all of the user’s activities or take complete control of the system.
Remote Assistance
an administrative feature that enables users to access computers from remote locations, with no interaction required at the remote site.
Remote Desktop
transmits screen information, keystrokes, and mouse movements between the two computers. Any applications you launch in the client are still running on the remote computer, using its processor, memory, and storage resources.
Remote Desktop Protocol (RDP)
a separate backup of the computer’s system disk and the reserved partition that Windows 7 creates on the disk during installation.
system image backup
a copy of various operating system configuration settings and registry information from a specific point in time.
system restore point
duplicates of files that Windows creates as part of a restore point.
volume shadow copies
essentially the same as Windows PE. By booting into Windows RE, you bypass all of the drivers, applications, and services that can be the source of a startup problem. Windows RE also provides access to a collection of recovery tools that can identify and even repair many of the problems that can prevent the system from starting.
Windows Recovery Environment (Windows RE)
a Windows 7 service that enables administrators to execute commands on remote computers, using Windows PowerShell or the Windows Remote Shell (WinRS.exe) command‐line program.
Windows Remote Management
Which of the following service priority guidelines are not accurate?
a. Network-wide problems take precedence over workgroup or departmental problems.
b. System-wide problems take precedence over application problems.
c. Shared resources take precedence over individual resources.
d. You should rate departmental issues according to how the issues affect senior management.
d. You should rate departmental issues according to how the issues affect senior management.
Place these troubleshooting steps in the correct order, using the procedure described in this lesson as your guide.
a. Document the solution
b. Establish the symptoms
c. Test the result
d. Select the most probable cause
b,d,c,a
