Chapter 11: Fundamentals of Patient Care

Question 1

What must the HM intelligently and skillfully understand as a member of the Navy Medical Department Healthcare team

Answer 1

the concepts of “health” and “wellness”

Question 2

What does “health” mean

Answer 2

refers to the mental, physical, and emotional states of being which enables the proper performance of one’s vital functions

Question 3

What does “wellness” mean

Answer 3

is considered a state of soundness of mind, body, and spirit free of pain or discomfort.

Question 4

What is the Navy’s healthcare one common goal.

Answer 4

to respond to healthcare needs by assisting the patient in maintaining, restoring, rehabilitating, and sustaining the physical or psychological wellbeing of the patient

Question 5

who is the most important part of the healthcare team

Answer 5

The patient; without the patient, the team has little reason for existence.

Question 6

What is the goal of The Joint Commision(TJC)

Answer 6

to promote excellence in providing healthcare services

Question 7

BUMEDINST 6300.10 series

Answer 7

Patient Bill of Rights and Respoinsibilities

Question 8

Standards of Practice

Answer 8

limitations in providing healthcare services based on local regulations and guidlines, the education, training, and exjperience possessed by the healthcare provider

Question 9

Accountability

Answer 9

regardless of rank or rate, all members of the healthcare team are held accountable for their performance

Question 10

Malpractice

Answer 10

occurs when an individual delievers improper care because of negligence or practicing ouside of the standard of practice

Question 11

Who legally governs the HM?

Answer 11

Navy Regulations and BUMED policies; can only performs those assignments under the authority of the U.S. Government

Question 12

Ethics

Answer 12

refers to a system of moral principles or standards of conduct for a person, group or profession

Question 13

What must all professional interactions be directly related to

Answer 13

codes of behavior which support the principles of justice, equality of human beings as persons, and respect for the diginity of human beings

Question 14

“privileged communication”

Answer 14

the information the HMs processin the performance of their duties

Question 15

What is essential to the maintenance of personal and professional inggrity?

Answer 15

upholding patient confidentiality

Question 16

culture

Answer 16

a group of socially learned, shared, standards and behavior patterns

Question 17

what are some examples of shared standards

Answer 17

concepts such as perception, values, beliefs, and goals

Question 18

race

Answer 18

a classification assigned to a group of people who share inherited physical characteristics

Question 19

BUMEDINST 6320.83 series

Answer 19

provisions of standbys during medical examinations

Question 20

what are the four parts of the communication process

Answer 20

The sender, the message, the reciever, and the feedback

Question 21

what does the sender of a message do

Answer 21

starts the communication process

Question 22

the message?

Answer 22

the body of information the sender wishes to transmit to the reciever

Question 23

the reciever?

Answer 23

the individual intended to recieve the message

Question 24

the feedback?

Answer 24

the response given by the reciever to the message

Question 25

what is verbal communication

Answer 25

is either spoken or written; involves the use of words

Question 26

what is nonverbal communciation

Answer 26

does not involve words. Dress, gestures, touching, body language, face and eye behaviors, and even silence are forms of nonverbal communication

Question 27

what is ineffective communication

Answer 27

occurs when obstacles or barriers interfere with the message, transmission, recipt, and understanding of the message

Question 28

what is physiological barriers

Answer 28

result from some kind of sensory dysfunction on the part of either the sender or reciever

Question 29

what is physical barriers

Answer 29

consist elements in the environment that contribute to the development of physiological barriers

Question 30

what is phychosocial barriers

Answer 30

usually the result of one's inaccurate perception of self or others; the presence of some defense mechanism employed to cope with some form of threatening anxiety; or the existence of factors such as age, education, culture, language, nationality, or a multitude of other socioeconomic factors

Question 31

intal contact point

Answer 31

the physical location where patients experience their first communication encounter with a person representing the health care facility

Question 32

contact point

Answer 32

the place or event where the contact point person and the patient meets

Question 33

contact point person

Answer 33

the healthcare provider in any healthcare experience who is tasked by role and responsibility to provide a service to the patient

Question 34

patient contact point program

Answer 34

the overarching program facilitation two way communication with patients so both complaints and compliments are documented, tracked, and corrected to improve the MTF/DTF EXPERIENCE

Question 35

what is Therapeautic Communication

Answer 35

defined as the face to face process of interacting that focuses on advancing th ephysical and emotional well being of a patient

Question 36

what is patient education

Answer 36

the process that informs, motivates, and helps people adapt and maintain healthful practices and life styles.

Question 37

what does reporting consist of

Answer 37

both oral and witten communications and, to be effective, must be done in a manner that is accurate, timely, and complete

Question 38

what must entries in the clinical record contain

Answer 38

must include the time and date, along with the signature and rank of the HM who provided the care.