Chapter 11 (Operations) Flashcards Preview

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Flashcards in Chapter 11 (Operations) Deck (23)
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1
Q

Operations Management

A

oversee the process of transforming resources into goods and services

2
Q

During production planning, managers determine (3):

A
  1. Production Process
  2. Site Selection
  3. Layout Planning
3
Q

Three basic manufacturing strategies:

A
  1. Make-to-order
  2. Mass Production
  3. Mass Customization
4
Q

In choosing site selection, managers look for (5):

A
  1. minimal shipping costs
  2. supply of skilled workers
  3. favorable community
  4. resources at a low cost
  5. favorable business climate
5
Q

Service Industry consists of __% of jobs and __GDP

A

80%; 75%

6
Q

Manufacturing Industry consists of __% of jobs and ___GDP

A

10%; 23%

7
Q

Process Layout

A

groups together workers or departments that perform similar tasks

8
Q

Product Layout

A

high-volume goods are produced in assembly-line fashion—that is, a series of workstations at which already-made parts are assembled

9
Q

Cellular Layout

A

small teams of workers handle all aspects of building a component, a “family of components,” or even a finished product

10
Q

Fixed-Position Layout

A

used to make large items (such as ships or buildings) that stay in one place while workers and equipment go to the product

11
Q

Materials Management encompasses (3):

A

purchasing
inventory control
work scheduling

12
Q

Electronic Data Interchange (EDI)

A

process transactions and transmit purchasing documents

13
Q

just-in-time production

A

materials arrive just in time to enter the manufacturing process

14
Q

Material Requirements Planning (MRP)

A

uses computer programming to determine material needs

15
Q

Gantt Chart

A

easy-to-use graphical tool that helps operations managers determine the status of projects

16
Q

PERT Chart

A

used to diagram the activities required to produce a good, specify the time required to perform each activity in the process, and organize activities in the most efficient sequence; highlights critical path, the one that will take the most time

17
Q

Computer-aided Design

A

used to create models representing the design of a product.

18
Q

Computer-integreated Manufacturing

A

systems that not only determine the steps needed to produce components but also instruct machines to do the necessary work

19
Q

Total Quality Management (TQM)

A

focus on customer satisfaction, engage all members of the organization in quality efforts, and strive for continuous improvement in the design, production, and delivery of goods and services

20
Q

Benchmark

A

examining competitors to find ways to improve their own performance

21
Q

Outsourcing

A

having outside vendors manufacture components or even entire products or provide services, such as information-technology support or service center operations

22
Q

Flexible Manufacturing Systems (FMS)

A

computer-controlled equipment can easily be adapted to produce a variety of goods

23
Q

“PDCA”

A

“Plan-Do-Check-Act”