Chapter 11 Terms Flashcards
metaconflict
conflict about conflict
passive aggression
a pattern of behaving vengefully while denying that one has aggressive feelings
demand-withdraw pattern
a pattern of behavior in which one party demands and the other party withdraws from the conversation
disinhibition effect
the tendency to say or do things in one environment (such as online) that one would not say or do in most other environments
power
the ability to manipulate, influence, or control other people or events
symmetrical relationship
a relationship between parties of equal power
complementary relationship
a relationship between parties of unequal power
one-up message
a verbal message through which the speaker attempts to exert dominance or gain control over the listener
one-down message
a verbal message that reflects acceptance of, or submission to, another person’s power
one-across message
a verbal message that seeks to neutralize relational control and power
reward power
power that derives from the ability to reward
coercive power
power based on the ability to punish
referent power
power that derives from one’s attraction to or admiration for another
legitimate power
power based on one’s legitimate status or position
exert power
power that derives from one’s expertise, talent, training, specialized knowledge, or experience
criticism
the expression of complaints about another party
contempt
the expression of insults and attacks on another’s self-worth
defensiveness
the tendency to deny the validity of criticisms directed at the self
stonewalling
withdrawing from a conversation or an interaction
competing
a strategy for managing conflict in which one’s goals is to win while the other party loses
avoiding
a strategy for managing conflict that involves ignoring or failing to deal with the conflict
accomadating
a strategy for managing conflict that involves giving in to the other party’s needs and desires while subordinating one’s own
compromising
a strategy for managing conflict in which both parties give up something they want so that both can receive something they want
collaborating
a strategy for managing conflict that involves working toward a solution that meets both parties’ needs
