Chapter 12 Flashcards by Diamond Pass

Q

True/False: The use of positive body language and expression is essential in our verbal and nonverbal communication?

A

True

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

True/False: Listening is involved in communication?

A

True

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

True/False: “Not a problem” is a great go to phase when responding to patients?

A

False

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

True/False: Interpersonal skills are defined as the process by which information is exchanged between two or persons?

A

False

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

True/False: A patient should always be greeted by their first name?

A

False

How well did you know this?

1

Not at all

2

3

4

5

Perfectly