chapter 13 - conflict

Question 1

what is conflict

Answer 1

one part perceives that another party has negatively affected something the first party cares about
- interaction becomes interparty disagreement

Question 2

why does conflict occur in organizations

Answer 2

incompatibility of goals
differences over interpretations of data
disagreements based on behavioural expectations

Question 3

traditional view of conflict

Answer 3

conflict must be avoided
violence, destruction, irrationality

Question 4

interactionist view

Answer 4

conflict can be positive force in a group and some conflict is necessary for effective performance
- a certain level can help keep group viable, self critical, and creative

Question 5

functional conflict

Answer 5

supports the goals of the group and improves its performance is constructive

Question 6

dysfunctional conflict

Answer 6

is destructive and hinders performance

Question 7

task conflict

Answer 7

relates to the content and goals of the work

Question 8

relationship conflict

Answer 8

focuses on interpersonal relationships
- almost always dysfunctional

Question 9

process conflict

Answer 9

about how the work gets done
- revolves around delegation and goals
- can become highly personalized

Question 10

locus of conflict

Answer 10

where the conflict occurs

Question 11

intragroup conflict

Answer 11

occurs within a group or team
- for it to effect group performance, members need to “have each others back”

Question 12

intergroup conflict

Answer 12

conflict between groups or teams

Question 13

dyadic conflict

Answer 13

conflict between 2 people

Question 14

the conflict process

Answer 14

5 stages
- potential opposition
- cognition
- intentions
- behaviour
- outcomes

Question 15

stage 1 of conflict process

Answer 15

the appearance of conditions that create opportunities for it to arise
- communication
- structure
- personal variables

Question 16

communication conflicts of stage 1

Answer 16

semantic difficulties, misunderstandings, noise, over-communicating, insufficient info

Question 17

structure conflict of stage 1

Answer 17

size of group, clarity of roles, leadership styles,

Question 18

personal variable conflict of stage 1

Answer 18

personality
emotions
values

Question 19

Stage 2 of conflict process

Answer 19

where conflict issues tend to be defined
emotions play a huge role

Question 20

perceived conflict

Answer 20

awareness of the existence of conditions that can create conflict

Question 21

felt conflict

Answer 21

individuals become emotionally involved

Question 22

stage 3 of conflict process

Answer 22

we have to infer the other party’s intent behind their actions

Question 23

5 conflict handling intentions

Answer 23

competing
- satisfy own interest regardless of impact on others
collaborating
- each desire to fully satisfy concern of other party
avoiding
- withdraw or suppress from conflict
accommodating
- may be willing to place the opponent’s interest above their own
compromising
- no winner or lose

Question 24

stage 4 of conflict process

Answer 24

where conflict becomes visible
statement
actions
reactions

Question 25

conflict management

Answer 25

the use of resolution and stimulation techniques to achieve the desired level of conflict

Question 26

stage 5 of conflict process

Answer 26

functional outcomes - improve quality of decision - creativity and innovation - change dysfunctional outcomes - poor communication - reduce satisfaction and trust

Question 27

negotiation

Answer 27

a process that occurs when 2 or more parties decide how to allocate scarce resources

Question 28

distributive vs integrative negotiating:

Answer 28

distributive: - get as much out of pie as possible - win lose - low info sharing - no relationship integrative: - expand pie so both are satisfied - win win - form relationship - high info sharing

Question 29

step 1 of negotiation process

Answer 29

prep and planning do homework who and what's all answered

Question 30

step 2 of negotiation process

Answer 30

define ground rules

Question 31

step 3 of negotiation process

Answer 31

clarification and justification explain original demands

Question 32

step 4 of negotiation process

Answer 32

bargaining and problem solving both parties need to make concessions

Question 33

step 5 of negotiation process

Answer 33

closure and implementation contract vs handshake

Question 34

culture in negotiation

Answer 34

low context negotiators are likely to see an offer as deal closing tool high context negotiators use offers as information gathering tools