Chapter 13:Overcoming Politics, Negativity, and Conflict in the Workplace

Question 1

What is internal politics?

Answer 1

Internal politics consists of activities undertaken to gain an advantage or influence organizational decision-making in ways intended to serve a purpose other than the best
interests of the overall organization.

Question 2

What are the primary drivers for internal politics?

Answer 2

personal insecurity, self-interest, a
hunger for power, ambition, ego, and the need for acceptance

Question 3

What methods are used for internal politics?

Answer 3

Lobbying, building coalitions, applying harassment and pressure, electioneering, gossiping, and
spreading rumors.

Question 4

How to control internal politics?

Answer 4

strategic planning, leadership, reward/recognition, performance appraisal, customer focus, conflict management, and culture.

Question 5

What are the most common categories of negative behavior?

Answer 5

control disputes; territorial (boundary) disputes; dependence and independence issues; need for attention; and responsibility, authority, and loyalty issues.

Question 6

How does territorial behavior manifest?

Answer 6

occupation, information manipulation, intimidation, alliances, invisible walls, strategic noncompliance, discredit, shunning, camouflage, and filibustering.

Question 7

How to overcome territorial behavior?

Answer 7

– Avoid jumping to conclusions
– Attribute the behavior to instinct rather than people
– Ensure that employees don’t feel attacked
– Avoid generalizations, understand irrational fears
– Respect each individual’s perspective
– Consider the employee’s point of view.

Question 8

What causes workplace conflict?

Answer 8

– Limited resources
– Incompatible goals
– Role ambiguity
– Different perspectives
– Poor communication

Question 9

What two responsibilities do managers have regarding conflicts in the workplace?

Answer 9

– Conflict resolution
– Conflict stimulation