Chapter 14 Flashcards
(54 cards)
a collection of people who regularly interact to pursue common goals.
team
the process of people actively working together to accomplish common goals.
Teamwork
the creation of a whole greater than the sum of its individual parts.
Synergy
the tendency ofsome people to avoid responsibility by free-riding in groups.
Social loafing
How to Handle Social Loafing
- Reward individuals for contributions.
- Make individuals visible by keeping team size small.
- Encourage peer pressure to perform.
- Make task assignments more interesting.
officially recognized and supported by the organization.
formal team
unofficial and emerges from relationships and shared interests among members.
informal group
designated to work on a special task on a continuing basis.
committee
convened for a specific purpose and disbands after completing its task.
A project team or task force
operates with members who come from different functional units of an organization.
cross-functional team
meets on a regular basis to help achieve continuous improvement.
employee involvement team
a team of employees who meet periodically to discuss ways of improving work quality.
quality circle
work together and solve problems through computer-based interactions.
virtual team
have the authority to make decisions about how they share and complete their work.
Members of a self-managing team
achieves high levels of task performance, membership satisfaction, and future viability.
effective team
= Quality of Inputs + (Process Gains - Process Losses)
Team Effectiveness
Team Effectiveness
= Quality of Inputs + (Process Gains - Process Losses)
the mix of skills, experiences, backgrounds, and personalities of team members.
Team diversity
have members with similar personal characteristics.
Homogeneous teams
Input Foundations for Team Effectiveness
•Membership composition—diversity of skills,
experiences, backgrounds, personalities
•Nature of task—clear and defined versus openended and complex
•Organizational setting—information, resources, technology, space
•Team size—smaller versus larger, odd/even count
have members with diverse personal characteristics.
Heterogeneous teams
the way team members work together to accomplish tasks.
Team process
the ability of a team to perform well by using talent and emotional intelligence.
Team IQ
5 Stages of Team Development
- Forming—a stage of initial orientation and interpersonal testing
- Storming—a stage of conflict over tasks and working as a team
- Norming—a stage of consolidation around task and operating agendas
- Performing—a stage of teamwork and focused task performance
- Adjourning—a stage of task completion and disengagement
