chapter 15

Question 1

Communication process

Answer 1

1. sender encodes message
2. message is sent through medium
3. receiver decodes the message and decides to if they will send feedback

Question 2

Gender differences in communication

Answer 2

• masculine norms ( using “i” statements boasting about achievements)
• feminine norms ( using “we” statements refraining about achievements)

Question 3

displaying confidence

Answer 3

hiding uncertainty about an issue (men)

Question 4

talking patterns

Answer 4

interrupting and talking over others (men) finished

Question 5

listening

Answer 5

listening silently and without the need for positive overlaps such as “I agree” or “that’s right” to demonstrate listening (men)

Question 6

focus of talk

Answer 6

reporting demonstrating expertise (men)

Question 7

making requests

Answer 7

directing, such as “ this needs to be done by the end of the day. (men)

Question 8

toward non defensiveness style

Answer 8

descriptive ( your work was two days late )

Question 9

non defensiveness style

Answer 9

problem solving (what do you think are the causes of the missed deadline?)