Chapter 15 Flashcards
(24 cards)
Forces driving the need for change leadership
Increasing regulation, e-business and mobile commerce, changing market forces, technological advances, shifting sociall attitudes, globalization, social media and the information revolution, economic turbulence
Resistance to change
most people naturally resist change
8 stage model of planned organizational change
Light a fire for change, get the right people on board, paint a compelling picture, communicate the change widely, remove obstacles and empower people to act, achieve and celebrate quick wins, keep it moving, make changes stick
Appreciative inquiry
A technique for leading change that engages individuals, teams, or the entire organization by reinforcing positive messages and focusing on learning from success.
Four stages of appreciative inquiry
Discovery, dream, design, destiny
Discovery
Identifying and appreciating “the best of what exists”
Dream
Imagining “what could be”; creating a vision
Design
Formulating action planss to achieve “what should be”
Destiny
Sustaining “what will be” for the future
Applying appreciative inquiry every day
Developing followers, strengthening teamwork, solving a particular work issue, resolving conflicts
Creativity
The generation of ideas that are both novel and useful for improving the efficiency and effectivenesss of the organization
Foster a creative culture
Idea incubator, corporate entrepreneurship, idea champion
How to instill creative values
Foster a creative culture and promote collaboration
Speedstorming
Using a round-robin format to get people from different areas talking together, generating creative ideas, and identifying areas for potential collaboration
Brainstorming
A technique that uses a face-to-face group to spontaneously suggest a broad range of ideas to solve a problem
Electronic brainstorming
Bringing people together in an interactive group over a computer network; sometimes called brainwriting
Keys to effective brainstorming
No criticism, freewheeling is welcome, quantity desired
Tools for helping people be more creative
Facilitate brainstorming, promote lateral thinking, enable immersion, allow pauses, nurture intuition
Lateral thinking
A set of systematic techniques for breaking away from customary mental concepts and generating new ones.
Immersion
To go deeply into a single area or topic to spark personal creativity.
Allow pauses
Activate different parts of the brain
Nurture creative intuition
Data gathering and flash of insight
Personal compact
The reciprocal obligationss and commitments that define the relationship between employees and the organization
Keys that help people change
Provide a positive emotional attractor, make sure people have a support system, use repetition, involve people early, apply after-action reviews
