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Stress Management > Chapter 15 > Flashcards

Chapter 15 Flashcards

(63 cards)

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1
Q

What is occupational stress?

A

The combination of stress at work, individual characteristics and extra organizational stressors

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2
Q

Sociocultural Stress

A

Racism, sexism, ecological shifts, economic downturns, political changes, military crisis

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3
Q

Organizational Stress

A

hiring policies, plant closings, layoffs, relocation, automation, market shifts, retraining

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4
Q

Work Setting Stress

A

task (time, speed, autonomy, creativity) supervision, coworkers, ergonomics, participation in decision making

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5
Q

Interpersonal Stress

A

Divorce, separation, marital discord, family/friend death, illness in the family, intergenerational conflict

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6
Q

Psychological Stress

A

neurosis, mental illness, disturbance of affect, cognition

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7
Q

Biological Stress

A

Disease, disability, sleep/appetite disturbance, pregnancy

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8
Q

Physical/Environmental Stress

A

Poor air, climate, noise exposure, lighting, temperature

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9
Q

Primary Costs of Occupational Stress

A

sickness, absenteeism, reduced productivity, worker replacement costs and training and additional retirement costs.

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10
Q

Cost of occupational stress to businesses

A

> 200 billion a year

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11
Q

Percentage of time workers call in sick that are actually not sick

A

62%

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12
Q

Stressors that affect women

A

Career blocks, sexual harassment, male-dominated climate, isolation, gender stereotyping (fml)

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13
Q

Physiological Effects

A

elevated blood pressure, elevated serum control, increased use of alcohol and tobacco

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14
Q

Relationship between amount of work and control of work

A

Investigators have found that the amount of work does not seem as critical to health as the control the worker has over the work rate

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15
Q

Disease states

A

coronary heart disease, obesity, psychosomatic symptoms, diabetes, hypertension, ulcers

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16
Q

When do the most heart attacks occur?

A

Mondays

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17
Q

Psychological affects

A

Low self-esteem, increased job tension, low job satisfaction

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18
Q

Demand Control model

A

High job demand and low control

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19
Q

Effort-reward imbalance model

A

high demands and low rewards

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20
Q

Role Overload

A

get a lot done in a short amount of time

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21
Q

Role Insufficiency

A

lack of training, education and skills

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22
Q

Role Ambiguity

A

unclear expectations how to succeed

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23
Q

Role Conflict

A

Supervisors have conflicting expectations

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24
Q

Average available sick days in America

A

14 days

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25
Amount of vacation days in France
36 days
26
Average sick days Americans take
11 days
27
Technological Advances
Keep employees tethered to their work (voicemail, e-mail, laptops, cell phones)
28
Meslow's Triangle
you cant become self actualized without basic needs
29
Flaw in Meslow's Triangle
the only people who are self-actualized are dead
30
Workaholic
Immersing oneself excessively in work at the expense of nonwork activities and Identifying oneself more with the role of a worker rather than as an individual
31
Naughton's Classification of workaholics
Career Commitment (CC) Obsession-compulsion (OC)
32
Job-involved workaholics
High CC Low OC= Perform well in demanding jobs, have high job satisfaction, and have little interest in nonjob activities
33
Compulsive Workaholics
High CC High OC= impatient and not creative and therefore do not perform well on the job
34
Nonworkaholics
Low CC Low OC= spend an excess amount of time on nonwork activities and are, as a result, unsuccessful on the job
35
Compulsive dependent workaholic
so focused on work that high levels of anxiety, stress, and physical and psychological consequences develop
36
Perfectionist workaholic
can tolerate nothing less that perfection and, as a result, experience high stress and low job satisfaction as well as physical and psychological consequences.
37
Spence & Robbin workaholic triad
work involvement, driveness and work enjoyment
38
Burnout
Adverse stress reaction to work with psychological, psychophysiological, and behavioral components
39
Symptoms of burnout
- Diminished sense of humor - Skipping rest and meals - Increased overtime/no vacation - Increased physical complaints - Social withdrawal - Changed job performance - Self-medication - Internal changes
40
Five Stages of Burnout
1. The honey moon 2. Fuel Shortage 3. Chronic symptoms 4. Crisis 5. hitting the wall
41
The Honeymoon
Worker enjoys the work and remains enthusiastic
42
Fuel Shortage
Fatigue sets in, and the worker may respond by abusing drugs/difficulty sleeping
43
Chronic Symptoms
Overwork leads to physical effects that include constant exhaustion and susceptibility to disease and psychological effects including anger and depression
44
Crisis
actual illness develops that results in not going to work. Becomes pesimisstic, self-doubt, or obsession problems
45
Hitting the wall
life threatening illness from the fatigue. So many problems from work that their career is threatened.
46
Number one profession susceptible to burnout
Social Work
47
How to combat burnout
- Identify the value and meaning of your job - List all activities you like and rank them in order of importance - Create a support group - Start a physical self-care program - Start a psychological self-care program - Do something silly every day :)
48
Effects on woman working outside of the house
- They make less money than their male counterparts - Women are subjected to more sexual harassment - Minority women earn less than non-minority women
49
Percentage of woman who work outside of the house
56 %
50
Traditional Women's Roles
``` Secretaries Receptionists Nurses Bookkeepers Nursing aids Elementary school teachers ```
51
Women's coping methods
More emotion-focused coping | Tend to request and receive more social support
52
Woman and retirement
- Only 33% of women over 65 receive pensions - Lack of life insurance benefits - Divorced women receive less retirement income
53
Family Friendly Workplace Policies
-Help to recruit and retain best workers -Job sharing -Flexible work schedules -Home-based work -Health promotion programs -Child and elder care Other policies
54
Spillover Theory
change in one domain affects other domains
55
Compensation Theory
when one domain is troubled, resources go to other domain
56
Resource drain theory
Resources devoted to one domain are not available to the other
57
Risks For Housemakers
Role overload Role insufficiency Role conflict Role ambiguity
58
Potential Stressor for House maker
Empty nest syndrome
59
Life-situation Interventions
1. Don't work at home 2. Take a full hour lunch 3. Do not discuss business over lunch 4. Discuss your feelings about occupational stress with whomever is close by whenever those feelings develop
60
Perception Interventions
1. Look for humor in your stressors at work 2. Try to see things for what they really are 3. Distinguish between need and desire 4. separate your self-worth from the task 5. identify situations and employ the appropriate style of coping
61
Emotional Arousal Interventions
Relaxation techniques
62
Physiological Arousal Interventions
Exercise!!!!!!!
63
two factors related to dissatisfaction on the job
salary and conditions of the workplace.

Stress Management (6 decks)

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