Chapter 15 lesson 2 Vocab/Coaches Corner Flashcards
Active Listening
Act of mindfully hearing and attempting to comprehend the meaning of words spoken in a conversation.
Coach’s Corner
A simple strategy to demonstrate your engagement in a conversation, without interrupting the client, is the use of simple phrases and sounds (i.e., “uh-huh” or “really?”). As the conversation progresses, ask questions and encourage the client to expand on a topic to demonstrate that you are listening and understanding and to show interest.
Receiving Stage
Intentional focus on hearing what the client is sharing.
Understanding Stage
Identify meaning of what is being said.
Remembering Stage
Relates to how much is remembered about what the client has shared.
Evaluation Stage
Identify individual differences and barriers key to program development and success.
Responding Stage
Provide feedback shared by the client.
Reflection
Paraphrasing words and emotions during active listening.
Closed-Ended Question
Simple and direct question that can only be answered with a yes-or-no response.
Open-Ended Questions
Questions that create an opportunity to share experiences and views.
Probing Questions
Questions used when more detail or information is needed.
Divergent Questioning
Broad questions that have no right or wrong answer.
Coach’s Corner
It is important to find a balance of questioning with the non-talkative clients as you do not want to the conversation to turn into an interrogation. After a couple of questions with minimal responses, mix in a reflection statement to acknowledge what you have already learned about the client.
