chapter 18

Question 1

scheduling four patients to arrive at the planned intervals during the first half hour leaving the second half hour unscheduled is an example of____

Answer 1

modified-wave scheduling

Question 2

most patients are willing to wait no more than___ minutes to be seen by a medical provider

Answer 2

20 minutes

Question 3

physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in

Answer 3

cluster scheduling

Question 4

the practitioner has recommended that a patient have an annual physical to include a breast examination. what is the best way to help a patient remember to schedule next year appointment

Answer 4

place the patient’s name in a tickler file

Question 5

which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows

Answer 5

reminder call

Question 6

which of the following appointments scheduled systems allows patients to arrive at their own convenience

Answer 6

open hours scheduling

Question 7

what is the abbreviation of electrocardiogram

Answer 7

ECG

Question 8

for which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the schedule appointment

Answer 8

reminder mailing

Question 9

patient has a sore throat for 4x days how much time should the patient’s appointment be

Answer 9

15 minutes