Chapter 18: Leading Teams Flashcards

1
Q

What is a team?

A

A team is a group of individuals working together towards a common goal. Teams are characterized by interdependence in tasks, shared responsibility for outcomes, and collective regulation of members’ behavior to ensure effectiveness and efficiency.

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2
Q

What are the requirements of teamwork?

A

Teamwork requires clear goals, effective communication, mutual respect among team members, a sense of shared responsibility, and collaborative problem-solving. It also involves adaptability, trust, and a commitment to group decisions and accountability.

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3
Q

What are the five contributions that teams can make?

A

Combine Skills and Strengths: Teams bring together diverse skills, experiences, and perspectives.

Enhance Creativity and Learning: Teamwork fosters a creative environment where ideas are shared and learning is enhanced.

Flexible and Responsive: Teams can quickly adapt to changing circumstances.

Meet Complex Challenges: Teams can address complex problems more effectively than individuals.

Increase Employee Satisfaction: Teamwork can improve job satisfaction and a sense of belonging.

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4
Q

What are the different types of teams (functional vs. cross functional)? What are the differences?

A

Functional Teams: Composed of members from the same department or function, focusing on specific tasks.

Cross-Functional Teams: Comprise members from different departments or functions, working towards a common objective. They offer diverse perspectives but can face challenges in coordination and communication.

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5
Q

What is a special-purpose team?

A

A special-purpose team, also known as a project team, is formed to address a specific problem, handle a special project, or achieve a particular objective. These teams are usually temporary and disband after achieving their goals.

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6
Q

What is a self managed team?

A

A self-managed team operates with high autonomy, with members collectively managing tasks such as planning, scheduling, and monitoring their work. These teams make decisions usually handled by managers, promoting a high degree of collaboration and

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7
Q

What is a global team?

A

A global team consists of members who are geographically dispersed and often culturally diverse, collaborating across time zones and borders. These teams leverage global talent but face challenges in communication, coordination, and cultural differences.

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7
Q

What is an agile team?

A

An agile team is a cross-functional group that operates with flexibility, responsiveness, and adaptiveness to manage complex projects. Agile teams use iterative methods, emphasizing collaboration, customer feedback, and rapid, flexible response to change.

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8
Q

What is a free rider?

A

A free rider in a team context is an individual who contributes less than their fair share to the team effort, relying on others to carry the workload. This can lead to reduced team morale and effectiveness.

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9
Q

What is the personal dilemma of teamwork?

A

The personal dilemma of teamwork arises when individual interests or preferences conflict with the team’s goals or needs. Balancing personal goals with team objectives can be challenging and requires a commitment to the team’s success.

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10
Q

What is the work team effectiveness model?

A

The work team effectiveness model suggests that team effectiveness is influenced by factors such as team design (roles, tasks, diversity), team processes (communication, leadership, norms), and organizational context (resources, support). Effective teams have clear goals, appropriate skills, mutual trust, and organizational support.

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11
Q

What are team demographics? How can they influence a team?

A

Team demographics refer to the characteristics of team members, such as age, gender, cultural background, and expertise. These can influence a team by impacting communication styles, decision-making, problem-solving approaches, and conflict resolution.

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12
Q

What is a task specialist role?

A

A task specialist role in a team involves focusing on task accomplishment. Individuals in this role contribute by organizing work, setting standards, and focusing on achieving the team’s goals. They often drive the team’s task-related activities.

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13
Q

What is a socioemotional role?

A

The socioemotional role involves supporting team members’ emotional needs and fostering a positive team environment. This role includes encouraging, harmonizing, reducing tension, and offering support, essential for maintaining a cohesive and motivated team.

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14
Q

What are the stages of team development?

A

Forming: Team members get acquainted and understand the team’s purpose.

Storming: Conflicts arise as members assert their ideas.

Norming: Members agree on norms and roles, leading to more harmony.

Performing: The team works effectively towards goals.

Adjourning: The team disbands after achieving its objectives.

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15
Q

What are the four ways team norms develop?

A

Explicit Statements: Leaders or members set clear guidelines.

Critical Events: Norms emerge in response to important events.

Primacy: First behaviors set precedents.

Carry-over from Past Experiences: Members bring norms from previous experiences.

16
Q

What is task conflict?

A

Task Conflict: Disagreements about the work being done.

Relationship Conflict: Personal incompatibilities among team members.

Process Conflict: Disagreements about how work should be done.

17
Q

What types of conflicts arise when managing teams?

A

Task conflict involves disagreements among team members about the content and outcomes of the task being performed. It can be beneficial if managed well, as it encourages diverse viewpoints and thorough evaluation of options.

18
Q

How do you balance conflict and cooperation within a team?

A

Balancing conflict and cooperation involves managing disagreements constructively while fostering a collaborative environment. Techniques include open communication, focusing on interests rather than positions, and developing mutual respect among team members.

19
Q

What are the five different styles of handling conflict?

A

Competing: Asserting one’s own position at the expense of others.

Collaborating: Working with others to find a win-win solution.

Compromising: Finding a middle ground.

Avoiding: Ignoring or avoiding the conflict.

Accommodating: Yielding to others’ points of view.

20
Q

What are the four ways to express conflict?

A

Passively: Avoiding direct confrontation.

Aggressively: Confronting in a forceful or hostile manner.

Assertively: Expressing needs or concerns clearly and respectfully.

Passive-Aggressively: Expressing dissatisfaction indirectly.

21
Q

What’s the difference between integrative and distributive negotiation?

A

Integrative Negotiation: Focuses on win-win outcomes where parties collaborate to find a mutually beneficial solution.

Distributive Negotiation: Involves a zero-sum situation where one party’s gain is another’s loss.

22
Q

What are fault lines?

A

Fault lines are hypothetical dividing lines that may split a group into subgroups based on demographic factors