Chapter 19 Terms Flashcards Preview

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Flashcards in Chapter 19 Terms Deck (13)
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1
Q

accountable

A

to take care of your responsibilities and to be responsible to others

2
Q

ambiguity

A

uncertainty or inexactness of meaning in language

3
Q

competency

A

ability to do something, successfully, effectively, or efficiently

4
Q

informal network

A

the relationships you have with individuals beyond your close contacts

5
Q

managing up

A

proactively keeping your manager informed of what you are working on, the status of your projects, and where you might be running into roadblocks

6
Q

multicommunicating

A

communication behaviors using technology, where people conduct multiple, nearly simultaneous conversations

7
Q

norms

A

unstated expectations for “how things are done around here”; norms vary by organization and govern every aspect of organizational life, including communication patterns, dress codes, and decision making practices

8
Q

performance evaluation

A

the annual process used to judge the degree to which your professionalism, technical skills, and contribution to organizational goals meet or exceed expectations of organizational leaders

9
Q

professional image

A

set of qualities and characteristics that represent perceptions of your competence and character as judged by your key constituents

10
Q

self-monitoring

A

the process of paying close attention to your behavior and using these observations to shape the way you behave

11
Q

self-regulate

A

ability to stay calm under pressure or under less than idea circumstances

12
Q

soft skills

A

communication skills and other essential non-technical job skills

13
Q

sponsor

A

senior person in the organization who has influence in the decision-making processes related to staffing and promotions